Sales Associate (Full Time)

Stores•Annapolis, MD

About The Position

As a Sales Associate at West Marine, you will provide exceptional customer service and help customers have a positive shopping experience. You will learn about customer needs, offer product recommendations, assist with purchases, and help customers complete boat projects or prepare for time on the water. The role also supports sales, inventory, pricing, product displays, and store cleanliness. West Marine’s mission is to serve boaters with a focus on “Know More, Get More, Boat More,” and associates are expected to exceed customer expectations and foster loyalty.

Requirements

Strong verbal and written communication skills.
Ability to listen actively and respond to customer needs.
Proven sales and customer service abilities.
Familiarity with merchandise.
Ability to use point-of-sale systems and learn new systems quickly.
Strong attention to detail and effective time management.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to lift up to 50 pounds to shoulder height unassisted frequently.
Ability to operate equipment occasionally, including forklifts, subject to applicable age and safety restrictions.

Nice To Haves

High school diploma or equivalent preferred.
Previous boating and/or retail experience preferred.

Responsibilities

Greet and welcome customers as they enter the store.
Engage with customers to understand their needs using open-ended questions and active listening.
Provide product knowledge and suggestive selling to enhance customers’ boating experience.
Help customers select products and direct them to the appropriate aisle or location.
Inform customers about available services and assist with special orders or drop-ship purchases.
Accurately handle cash, credit, and on-account transactions, process returns, and manage the register.
Audit and tag merchandise to maintain accurate pricing and ensure proper displays and signage.
Assist with inventory management, including receiving, stocking, and replenishing merchandise.
Keep sales floors and aisles neat, clean, and organized, and remove hazards or obstacles.
Support the buy online, pick up in store (BOPIS) process and assist with buy online, ship from store as needed.
Alert management to potential security or loss-prevention issues and help maintain asset-protection standards.
Complete required training and review the position’s standard operating procedures.
Work a flexible schedule that includes nights, weekends, and holidays.
Perform other job-related duties as assigned.