Sales Associate - Full Time

Trek•Tallahassee, FL

5d•Onsite

About The Position

Trek DOTS Sales Associates support Trek’s mission by providing excellent customer hospitality and helping more people ride bikes. They guide customers from their arrival at the store through their purchase, helping them accomplish their cycling goals, keep their bicycles performing as designed, and have a great experience on their rides. Associates develop sales and hospitality skills through training, role-playing, and on-the-job experience. Full-time Sales Associates are expected to achieve individual monthly and annual sales targets of at least $400,000 per fiscal year. They learn about bikes, components, apparel, and technology; use Trek’s Guide Sales Process; and maintain their product and process knowledge through Trek University modules. When they are not assisting customers, Sales Associates help complete store tasks, maintain visual merchandising standards, count inventory, assemble or pre-assemble new bicycles, and prepare customer bicycles for service. The role is based at the Trek Store in Tallahassee.

Requirements

A positive, get-it-done attitude.
A desire to help change the world through bikes and work with like-minded teammates.
A desire to learn.

Responsibilities

Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
Learn about bikes, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use the Guide Sales Process to provide customers with excellent hospitality.
Follow up on quotes and Lead List communications.
Make decisions about customer care and doing what is right for customers.
Complete Trek University modules to maintain Guide Status and build knowledge of products, services, and procedures.
Complete assignments on the Daily Task List when not assisting customers.
Maintain store merchandising according to visual merchandising standards, including product placement, price auditing, and restocking.
Complete weekly Cycle Counts.
Assemble or pre-assemble new bicycles.
Prepare customer bikes for service by Service or Production Technicians.