Sales Associate (Full Time)

IBC•Houston, TX

3d•Onsite

About The Position

The Sales Associate provides efficient and accurate customer and financial services while delivering the “IBC Experience.” The role meets customers’ financial needs by offering bank products and services and establishing new relationships. This is a full-time, in-office position in Retail Sales and Service.

Requirements

High school graduate or GED equivalent.
Computer literacy, including knowledge of Microsoft programs.
Skills in problem analysis, focus on results, initiative, service orientation, focus on quality, perseverance, resourcefulness, teamwork, and oral and written communication.

Nice To Haves

Bilingual in English and Spanish preferred.
At least 1 year of experience interacting with people preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service.
Promote bank products and services to meet customers’ financial needs through walk-in interactions, follow-up calls, onboarding, aisle time, and outreach activities.
Assist with branch opening and closing procedures and dual control.
Follow policies and procedures for the New Account Opening Process.
Support the Branch Manager in adhering to the Compliance Facility Checklist.
Maintain branch inventory and supplies.
Travel to and assist other branches as needed.
Assist with and perform teller operation functions as needed.
Attend meetings and other events.
Maintain individual sales performance goals.
Respond promptly to customer complaints and communicate about them.
Assist with on-the-job sales training.
Perform other duties as assigned.