Sr Sales Administration Manager

Marriott Vacations Worldwide•Sheraton Vistana Villages, FL

About The Position

Manage quality processes in Membership Administration from contract creation through closing. The role oversees and supervises management and hourly positions as needed, ensures membership contracts and closing documentation are accurate and compliant, and coordinates with Corporate, Sales Management, Corporate Marketing, Sales, and New Owner Administration. It also supports staff training, sales reporting, inventory tracking, contract processing, and operational compliance.

Requirements

Bachelor’s degree with a business management emphasis, or a two-year degree with a business emphasis and 3 to 5 years of related experience in a similar position within a real estate or vacation ownership company.
At least 3 to 5 years of supervisory or management experience in a high-volume, fast-paced, results-oriented business environment.
Experience preparing contract and closing documentation for real estate transactions in compliance with state real estate and escrow regulations.
Advanced PC application skills, particularly with Microsoft Excel and Word.
Good organizational and math skills.
Ability to appreciate and work with staff in Sales.
Ability to work well under pressure, manage multiple priorities, and work a flexible schedule.
Understanding of complex office procedures.
Ability to work independently and with motivation while also working effectively as part of a team.
Excellent verbal and written communication skills, mature judgment, and an extremely professional demeanor.
Strong organizational and procedure-driven approach, with the ability to work proactively and self-motivate.
Ability to comprehend, analyze, and present data.
Must be available and willing to travel infrequently.

Nice To Haves

Working understanding of lender requirements for financing whole-ownership and fractional real estate.

Responsibilities

Oversee and supervise certain management and hourly positions in Membership Administration as necessary.
Monitor contract quality, procedures, and methodology.
Train and monitor membership executives’ contract and closing paperwork to ensure correct representations.
Coordinate changes to contract paperwork with Corporate and Sales Management.
Support Corporate Marketing and Sales, as well as New Owner Administration.
Provide initial and ongoing training to membership assistants on procedures, policies, and responsibilities.
Communicate contract status, additional information requirements, follow-up needs, and tracking details to Membership Executives and Sales Management.
Ensure contracts comply with site and company policies and legal requirements, including requirements related to notarization, rescissions, escrow, contract conversions, pricing, financing terms and interest rates, inventory, completion dates, closing costs, extended closing dates, reserved inventory, and Management Operations Manual policies and procedures.
Enforce procedures to ensure contract documents are reviewed before and after execution.
Produce daily and weekly reports as requested concerning sales, cancellations, and defaults.
Ensure corporate and accounting policies are followed and that the site complies with corporate, state, and federal policies for sales reporting and cancellations.
Ensure contracts are processed, converted, and batched to NOA Lakeland accurately and efficiently.
Review available inventory daily and provide reporting and tracking as needed.
Coordinate contract administration staff schedules to accommodate peak and slow periods.
Notify Membership Executives of cancellations, defaults, and BNQs in a timely manner and follow through.
Perform complex quantitative and qualitative analysis for business processes or projects and manage small projects, processes, or portions of larger projects.
Resolve and make decisions on complex or non-routine business requests within the role’s risk scope.
Support effective staffing and development through hiring, setting performance standards, coaching, feedback, and recognition.
Identify opportunities to improve business processes, provide training and technical guidance to less senior staff, participate in department operating plans, and achieve budget results within the role’s scope.
Improve personal skills and knowledge independently and perform other duties as appropriate.