Senior Rules, Procedures & Instructions Analyst

TriMet•Suite 700, OR

2d•Hybrid

About The Position

The Senior Rules, Procedures & Instructions Analyst collaborates with agency stakeholders to develop, update, and maintain standard operating procedures, policies, rules, procedures, instructions, communication protocols, and other directive documents. The position combines project management and technical writing to coordinate document development, ensure accuracy, and promote clarity, consistency, and alignment across organizational procedures and policies. The Senior Analyst leads and provides direction for the development, implementation, and communication of rules, procedures, and instructions in support of agency goals, while supporting and following SOP protocols and leading multi-department and cross-divisional process updates. The role also drafts agency-level documents as directed and assists Safety, Maintenance, Security, and other stakeholders with their development. The position requires at least four days per week in person. TriMet describes itself as an in-person-first organization focused on collaboration, customer service, and safe and efficient operations; some positions may work remotely up to two days per week, subject to department policy, business needs, and manager discretion. The employee is expected to demonstrate a consistent commitment to safety and to use TriMet’s transit system regularly to stay informed about customer experiences and TriMet’s services. Other related duties may be assigned.

Requirements

Bachelor’s degree.
Four years of total credited experience.
Two years of experience in technical writing, project management, or other policy-type work.
Equivalent combinations of experience and training may be considered.

Nice To Haves

Bachelor’s degree in Public Administration, Transportation/Logistics, Management/Urban Planning, Business Administration, or Technical Writing.
Two years of bus or rail operations experience.

Responsibilities

Develop new or revise department rules, procedures, instructions, and communication protocols in support of agency goals.
Review operating rules, procedures, and instructions regularly to ensure compliance with applicable federal, state, and local laws and regulations.
Lead development or revision of department rules, procedures, instructions, communication protocols, and business processes that affect operations and support agency goals.
Assist with multi-departmental and cross-divisional process updates as directed.
Draft and develop agency-level rules, procedures, and instructions as directed.
Analyze and help ensure that rules, procedures, and instructions are reviewed and updated on time.
Direct the Operations Records Analyst in maintaining periodic reviews of applicable rules, procedures, and instructions.
Support processes for challenging, reviewing, and improving operational standards and work practices, identifying opportunities to improve safety.
Apply strategies and protocols to facilitate teamwork under a continuous improvement work model.
Participate in agency safety committee meetings and gather policy feedback to inform updates to rules, procedures, and instructions.
Represent the Operations Records & Information Manager at agency meetings that may result in process changes.
Demonstrate safe and professional work behaviors and regularly use TriMet transit services to maintain a current understanding of customer experiences and service offerings.