Senior Roving Property Manager

Aeon•Minneapolis, MN

4d•$75,000 - $80,000•Onsite

About The Position

Aeon is looking for an experienced property management professional to join our team as a Senior Roving Property Manager. This role requires strong leadership, financial and business skills, problem-solving, and a commitment to excellent customer service. The Senior Roving Property Manager steps in to support properties when there is no Property Manager or when extra help is needed. This role helps keep daily operations running smoothly and reduces disruptions during staff changes. This role will also lead the Operations Recovery Team to reset expectations and strengthen adherence to established processes and procedures at properties requiring additional operational support. Responsibilities include overseeing daily operations, guiding on-site staff, and making sure all core property management tasks are completed. When a new Property Manager is hired, the Senior Roving Property Manager may stay on site to help train and support them. The Senior Roving Property Manager reports to the Portfolio Director.

Requirements

Significant experience leading and developing property management teams is required.
Experience with affordable housing programs (such as Section 8 or Tax Credit) is required.
Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
Excellent communication skills and ability to maintain positive resident relations resulting in strong resident retention.
Must be a resourceful problem-solver and relationship-builder with a commitment to excellence and Aeon's mission.
Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.

Nice To Haves

Proven track record of preparing, understanding, and managing budgets, as well as increasing net operating income, is preferred.
Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.

Responsibilities

Lead, Motivate, and Direct Team: Provide and support ongoing training, coaching, and development to ensure on-site staff are effective and successful in their roles. Address performance matters promptly and constructively. Conduct timely and informative annual performance reviews for each direct report. Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities. Use effective delegation skills to manage time and responsibilities efficiently. Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures. Hold team members accountable for meeting established performance expectations. Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.
Financial Management: Assist in the development of annual operating budgets for assigned properties. Prepare and submit monthly financial variance reports. Support annual capital expenditure projections to protect and maximize assets. Effectively monitor and collect on property receivables. Control expenses and optimize property profitability by managing to the annual budget.
Physical Asset Maintenance and Supervision of Contractors: Oversee the maintenance and cleanliness of the physical property by providing effective guidance to the maintenance and cleaning teams. Consistently monitor and ensure timely, accurate completion of work orders for both resident units and common areas. Regularly inspect the property and promptly address any hazardous conditions or potential liability concerns. Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness. Inspect apartment turns to confirm units are ready for occupancy and meet quality standards. Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.
Leasing and Marketing: Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets. Ensure marketing practices align with affirmative fair housing requirements and organizational standards. Collaborate with the Marketing Department and external marketing/advertising partners to support leasing efforts. Lead the full leasing process, including managing the waitlist process (where applicable), conducting property showings, processing applications, and completing all move-in tasks. Maintain resident retention by timely completing lease renewals/recertifications.
Affordable Housing Compliance: Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files. Prepare for and successfully execute property inspections with monitoring agencies. Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.
Customer Service and Relationship Building: Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment. Collaborate with Aeon team members and external parties to help Aeon residents maintain housing stability and to support them in making a Home. Lead and model customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.
Administrative Management: Ensure quality employee selection, training, and performance to ensure team members meet established policies, procedures, and performance expectations. Ensure all property files and records are accurately maintained in compliance with regulatory requirements and Aeon's internal policies and procedures.