The Senior Risk & Fraud Investigator is part of the Risk team and reports to the Senior Manager of Fraud & Risk. The role involves using analytical and problem-solving skills to assess cases and identify patterns or anomalies in complex transactions, workflows, and risk-management procedures. The investigator conducts thorough, time-sensitive investigations focused on fraudulent or high-risk activity, including account takeover, identity theft, scams, and other fraud types. The role also involves maintaining investigation records and supporting documentation, developing training and workflows, and providing feedback to risk operations teams and business partners. The investigator collaborates with Risk Operations, Customer Success, Compliance, Data, and Risk Operations BPO teams to improve risk programs and processes and to maintain quality assurance and training programs. The role requires the ability to manage ambiguous problems and multiple assignments independently, while contributing to tool enhancements and process improvements.
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Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed