Senior Fraud Investigator

Vervent•Sioux Falls, SD

10d

About The Position

The Senior Fraud Investigator serves as Vervent’s investigations subject matter expert and primary liaison for B2B card program clients. This role leads complex investigations of confirmed, suspected, and attempted fraud; assesses fraud typologies, exposure, client impact, and containment or recovery options; and provides risk-based recommendations to prevent fraud and mitigate losses. The position also leads fraud trend analysis and develops scalable investigation standards, reporting, quality controls, and training. The Senior Fraud Investigator leads secondary review of investigative case summaries before client submission and presents case summaries to external clients as the primary client liaison. The role develops and maintains investigation-unit standards, procedures, playbooks, typology libraries, case templates, evidence requirements, quality controls, escalation paths, service levels, training, and control-testing protocols. It partners with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams, and produces audit-ready case files and investigative documentation. The work is intellectual and requires prolonged sitting and standing, vision for close and medium distances, hearing and verbal communication, and operation of standard office equipment. Occasionally, the employee may be asked to lift items weighing up to 35 pounds.

Requirements

Ability to own development and maintenance of investigation-unit standards, procedures, playbooks, typology libraries, case templates, evidence requirements, quality controls, escalation paths, service levels, training, and control-testing protocols.
Ability to lead secondary review of investigative case summaries before client submission.
Ability to lead presentation of case summaries to external clients as the primary client liaison.
Ability to lead complex fraud investigations and assess fraud typologies, exposure, client impact, and containment or recovery actions.
Ability to produce audit-ready case files and investigative documentation.
Ability to analyze fraud trends and recommend improvements to controls and loss reduction.
Ability to partner cross-functionally and serve as a subject matter expert in fraud methodologies, card operations, and client requirements.

Responsibilities

Lead complex investigations of confirmed, suspected, and attempted fraud.
Determine fraud typologies, exposure, client impact, and recommended containment or recovery actions.
Produce audit-ready case files and investigative documentation.
Serve as the primary investigations liaison between Vervent and B2B card program clients.
Lead secondary review of investigative case summaries before client submission.
Present case summaries to external clients as the primary client liaison, whether or not the case is the investigator’s own.
Lead fraud trend analysis and recommend improvements to controls and loss reduction.
Partner with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams.
Act as the investigations subject matter expert for fraud methodologies, card operations, and client requirements.
Develop and maintain investigation-unit standards, procedures, playbooks, typology libraries, case templates, evidence requirements, quality controls, escalation paths, service levels, training, and control-testing protocols.
Develop and maintain fraud investigation procedures, documentation standards, quality controls, and training materials.