Fraud & Risk Investigator II

Expedia • Springfield, MO

1d • $46,500 - $74,500 • Hybrid

About The Position

Expedia Group is hiring a Fraud & Risk Investigator II to work within Enterprise Technology, Fraud & Security. The team manually reviews potentially fraudulent or abusive transactions, assesses risk, and helps protect the platform and its users. The role includes the responsibilities of a Fraud & Risk Investigator I, with additional emphasis on quality and the responsible, effective use of AI.

The investigator monitors multiple queues and reviews high-risk transactions, using approved AI tools to assist with research and analysis while independently validating AI output and making sound decisions. The role also involves responding to internal and external communications, sharing emerging fraud trends, providing feedback on AI tool performance, and using standard SQL queries to extract data and generate routine reports. The position works in a hybrid environment and requires flexibility to work non-standard hours, including weekends and holidays.

Requirements

• At least 1 year of professional experience in a detail-oriented, investigative, or analytical role, such as fraud prevention, payments or banking, compliance, loss prevention, quality assurance, or travel or customer operations.
• Track record of consistently meeting or exceeding productivity and quality goals.
• Ability to make sound, independent decisions with minimal supervision, including questioning or overriding AI-generated recommendations when appropriate.
• Ability to document findings and explain decisions clearly and concisely, both in writing and verbally.
• Experience in a fast-paced, production or queue-based environment; ability to manage multiple tasks autonomously and adapt to changing AI-enabled tools and workflows.
• Strong interest in learning generative AI tools for research, analysis, and productivity, with a commitment to verifying output and protecting customer data.
• Proficiency with Microsoft 365, including Outlook, Teams, and Excel.
• Strong internet research skills.
• Willingness to work flexible hours, including weekends, holidays, and non-standard shifts; occasional extended hours or work on unscheduled days may be required.

Nice To Haves

• Experience in fraud prevention, fraud investigation, or risk review, ideally in the airline, travel, hospitality, or online marketplace industry.
• Experience investigating chargebacks or payment fraud.
• Professional experience using generative AI tools to improve research, analysis, or productivity, with examples of how they were used.
• SQL experience, or experience building trackers and analyzing data in Excel.
• Experience with case management or ticketing platforms, including case logging, queue management, and managing a case from open to close.

Responsibilities

• Monitor multiple queues and assess high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform independent judgment.
• Use approved AI tools, consistent with responsible AI and data privacy guidelines, to summarize cases, research linked activity, and surface risk insights; critically validate outputs before acting.
• Manage and respond to incoming communications from internal teams and external customers across various channels.
• Communicate emerging fraud trends and insights to peers and leadership.
• Provide feedback on AI tool performance, including flagging inaccurate or incomplete output.
• Use standard SQL queries to extract data and generate routine reports supporting fraud detection, using AI tools where appropriate to assist with query writing and analysis.
• Work in a hybrid environment to support collaboration, communication, relationships, and positive team culture.

Benefits

• Full benefits package, including travel perks, time off, parental leave, a global hybrid work setup, and career development resources.
• Medical, dental, and vision coverage.
• Paid time off.
• Employee Assistance Program.
• Wellness and travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent Network (IATAN) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed