Senior Revenue Operations Manager - US (EST/CST)

Maze•Madison, MS

2d•Remote

About The Position

Maze is seeking a Senior Revenue Operations Manager to serve as the operational backbone of their Go-To-Market (GTM) organization. This role involves partnering with leaders across Sales, Customer Success, and Marketing to enhance business velocity and efficiency through the development of scalable, AI-powered systems and workflows. This is a senior individual contributor position with the potential to build and lead a team in the future. The company is a Series B-backed, global remote workforce focused on user research, aiming to help companies build the right products faster. Maze has been recognized as the #1 user research platform and supports major clients across various industries. The role is specifically open to candidates located in the United States or Canada within the Eastern or Central Timezones.

Requirements

5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or GTM Engineering.
Proven track record managing and optimizing a modern GTM tech stack, including CRM, sequencing, enrichment, and analytics tools.
Experience redesigning business processes and leading cross-functional operational transformation initiatives.
Demonstrated success identifying, piloting, and scaling AI and automation use cases within business operations.
Strong understanding of end-to-end GTM workflows across Sales, Customer Success, Partnerships, and Solutions Architecture.
Ability to bring structure to ambiguity by building frameworks, roadmaps, and execution plans.
Excellent stakeholder management and communication skills with the ability to build trust quickly across teams.
Bias for action and continuous improvement — you move quickly, learn fast, and iterate often.

Nice To Haves

Experience with SQL and API integrations.

Responsibilities

Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and forecast predictability.
Lead cross-functional initiatives that improve efficiency, scalability, and operational rigor across the revenue engine.
Define and execute the AI transformation strategy across GTM, including smarter prospecting, automated insights, and Customer Success workflows.
Own and evolve the GTM tech stack across marketing, sales, and post-sales functions, while building AI-first automations and workflows.
Improve data quality and operational reliability through automated audits, enrichment workflows, and scalable data governance practices.
Own and optimize the enrichment engine and core GTM data infrastructure.
Support key operational processes including deal desk, onboarding, and day-to-day GTM execution.

Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
$1,500 remote work setup fund
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more