Senior Revenue Operations Manager

Qwilr•Denver, CO

2d•$120,000

About The Position

Qwilr's go-to-market engine runs on clean data, smooth handoffs, and systems that just work. This role exists to ensure that the GTM tech stack is optimized, data is trustworthy and decision-ready, manual work is automated, and processes effectively support the go-to-market strategy. The position involves operating and improving an existing GTM system, focusing on enhanced reporting, smarter automation, and cleaner handoffs. The role reports to the VP of Customer Experience and collaborates with the CEO, CMO, Head of Sales, and Head of Finance.

Requirements

4–5 years in Revenue Operations, GTM Operations, or a closely related role at a fast-moving, scaling software company.
Proven track record of owning cross-functional initiatives end-to-end.
Deep CRM experience (HubSpot or Salesforce preferred).
Genuine comfort across a modern GTM tech stack.
Hands-on experience building and managing automation workflows, including Zapier, Claude, or both.
Strong GTM analytics and attribution skills; ability to own numbers, exercise curiosity, and use good judgment when data is incomplete.
High agency: ability to identify problems, determine what matters, and take action independently.
Strategic mindset with a sharp eye for detail and opportunity.
Operate-and-improve mindset: curious, open-minded, and energized by making good systems great.
Clear and proactive communication skills; ability to surface insights before they are asked for.
Ability to bring structure and momentum to ambiguous problems and challenge others when data supports it.
Cross-functional ease: ability to work naturally across CX, Sales, Marketing, and Finance.
Collaborative and low ego approach, with the ability to elevate the team.
Ability to move work forward and influence teams without direct authority.
Real AI fluency: actively using AI tools in daily work to increase productivity and excitement to bring this to the team.

Responsibilities

Own the GTM data layer, ensuring GTM analytics provide a clear, reliable story for leaders, including top-of-funnel metrics, pipeline health, CS and GRR reporting, and attribution.
Build the operational backbone for the Customer Experience team, including designing playbooks, building automations, and creating scalable workflows to reduce repetitive tasks.
Automate and improve existing CS processes and build new ones, such as renewal workflows and customer health reporting.
Own and manage the GTM tech stack, including HubSpot as the system of record, and surrounding tools like Vitally, Apollo, Chili Piper, Gong, Ortto, Zapier, and Calendly.
Manage integrations, drive vendor rationalization, and ensure the tools function as a cohesive system.
Own the lead lifecycle, including lead scoring, routing, and the flows from trial or demo request to AE, continuously tuning them to improve speed-to-lead and conversion.
Improve existing automation and AI workflows for reporting and attribution, and build new ones, bringing an AI-first mindset to RevOps.