Senior Revenue Operations Manager

Qwilr•Denver, CO

About The Position

Qwilr's go-to-market engine runs on clean data, smooth handoffs, and systems that just work. This role exists to ensure that GTM leaders have reliable pipeline, reporting, and decision-making capabilities. The Senior Revenue Operations Manager will act as the connective tissue across Customer Experience, Sales, and Marketing. Responsibilities include owning the GTM tech stack, ensuring data trustworthiness and readiness for decision-making, automating manual tasks, and aligning processes with go-to-market strategies. The role focuses on refining an existing GTM system with improved reporting, smarter automation, and cleaner handoffs, rather than building from scratch. The position reports to the VP of Customer Experience and collaborates with the CEO, CMO, Head of Sales, and Head of Finance.

Requirements

4–5 years in Revenue Operations, GTM Operations, or a closely related role at a fast-moving, scaling software company.
Proven track record of owning cross-functional initiatives end-to-end and seeing them through.
Deep CRM experience (HubSpot or Salesforce preferred).
Genuine comfort across a modern GTM tech stack.
Hands-on experience building and managing automation workflows, including Zapier, Claude, or both.
Strong GTM analytics and attribution skills.
Curiosity and good judgment when data is ambiguous.
High agency: ability to take initiative, figure out what matters, and move forward without constant direction.
Strategic mindset with a sharp eye for detail and opportunity.
Operate-and-improve mindset: curious, open-minded, and energized by making good systems great.
Clear and proactive communication skills.
Ability to surface insights before being asked and build trust with leaders.
Willingness to challenge others when data supports it.
Cross-functional ease: ability to work naturally across CX, Sales, Marketing, and Finance.
Collaborative and low ego, with the ability to elevate the team.
Ability to move work forward and influence teams without direct authority.
Real AI fluency: actively using AI tools in daily work to increase productivity and excitement to bring this to the team.

Responsibilities

Own the GTM data layer, ensuring GTM analytics provide a clear, reliable story for leaders, including top-of-funnel metrics, pipeline health, CS and GRR reporting, and attribution.
Ensure data accuracy, timeliness, and contextual relevance for decision-making.
Build the operational backbone for the Customer Experience team, including designing playbooks, building automations, and creating scalable workflows.
Automate and improve existing CS processes and build new ones, such as renewal workflows and customer health reporting.
Own and manage the GTM tech stack, including HubSpot as the system of record, and surrounding tools like Vitally, Apollo, Chili Piper, Gong, Ortto, Zapier, and Calendly.
Manage integrations, drive vendor rationalization, and ensure tools function as a cohesive system.
Manage the lead lifecycle, including lead scoring, routing, and the flows from trial/demo requests to AEs, continuously tuning them to improve speed-to-lead and conversion.
Improve existing AI-driven reporting and attribution workflows and build new ones.
Bring an AI fluency mindset to RevOps at Qwilr.