Senior Revenue Operations Manager
About The Position
Coursera + Udemy is a combined learning platform serving more than 300 million learners and 12,000+ enterprise customers. The company is a globally distributed team that supports working from home, an office, or a collaboration space, and comes together intentionally for collaboration, complex problem-solving, and key milestones. The Senior Revenue Operations Manager supports Coursera’s enterprise business across the Americas. The role partners with regional sales leaders and the global Revenue Operations team to improve forecast accuracy, strengthen pipeline management, and turn business data into actionable insights. It owns regional operating processes, including forecasting, performance reporting, and business reviews, and helps sales teams work more efficiently. This hands-on position builds dashboards, translates analysis into action, and applies AI and automation to improve business operations.
Requirements
- At least 5 years of experience in Sales Operations, Revenue Operations, business operations, or a related analytical role, supporting B2B sales teams.
- Demonstrated experience managing sales forecasting, pipeline analysis, and performance reporting in a SaaS or recurring revenue business.
- Strong analytical skills and advanced proficiency in Excel or Google Sheets, including building models and translating complex data into actionable insights.
- Proficiency in Salesforce, including opportunity management, data quality, and reporting.
- Experience with annual planning, territory design, sales capacity modeling, and sales compensation.
- Experience partnering with sales leaders and cross-functional stakeholders to solve operational problems and influence decisions.
- Strong written and verbal communication skills, including the ability to present findings clearly to technical and business audiences.
- Ability to manage competing priorities, take ownership of deliverables, and work effectively through ambiguity.
Responsibilities
- Serve as an operations partner to AMER sales leaders, providing insights and recommendations to support revenue growth and business performance.
- Manage the regional forecasting cadence across new business, expansion, and renewals; challenge assumptions, identify risks and upside, and improve forecast accuracy.
- Analyze pipeline coverage, creation, conversion, deal progression, and sales productivity, and recommend actions to address performance gaps.
- Improve pipeline hygiene and CRM data quality through reporting, follow-up, and accountability with sales managers and representatives.
- Design, build, and maintain Salesforce and Tableau dashboards and reports, using data from sources such as Databricks to provide visibility into performance, pipeline health, and priority actions.
- Prepare analyses and concise narratives for monthly and quarterly business reviews, translating findings into recommendations for leadership.
- Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations to align on metrics, reporting, and regional priorities.
- Support territory and account planning, target setting, and coverage analysis with sales leadership and central planning teams.
- Identify, build, and implement AI-assisted workflows and automation to reduce manual reporting, improve data quality, and streamline recurring sales operations processes.
- Use tools such as Gong and Claude to surface deal insights, support pipeline reviews, and accelerate analysis; validate AI-generated outputs before using them in business decisions.
- Support standardization of processes, reporting, and tools across teams, including integration initiatives and change adoption as needed.
Benefits
- Equity eligibility in addition to base salary
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
