Senior Sales Associate

Bob's Discount Furniture • Clarksville, TN

2d • $45,000 - $75,000 • Onsite

About The Position

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you will guide customers through their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you will lead by example on the showroom floor, drive sales, support customer satisfaction, and mentor peers. You will embody The Bob’s Way while delivering a consistent, personalized, service-centric experience. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

Pay is an hourly advance with uncapped commissions, and a higher hourly rate when serving as the Keyholder. Expected first-year earnings typically range from $45,000 to $75,000 annually.

Requirements

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.
• Must be at least 18 years old.
• Able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted.
• Able to move objects up to 50 lbs. with or without reasonable accommodation.
• Able to move regularly throughout the store and stand or sit continuously to perform job functions.

Nice To Haves

• Commission-based sales experience.
• Previous customer service or retail background.
• Experience coaching or mentoring peers.
• Familiarity with service warranties and financing tools.
• Strength in customer relationship building, needs-based selling, team collaboration, peer leadership, goal setting, self-motivation, sales performance, product presentation, conflict resolution, service recovery, communication, listening, problem-solving, brand promotion, guest engagement, and retail showroom readiness.

Responsibilities

• Guide customers through their shopping journey using product knowledge and a service-centric approach.
• Drive sales and work toward sales goals in the retail environment.
• Support customer satisfaction by providing personalized service.
• Lead by example on the showroom floor and mentor peers.
• Build customer relationships and use needs-based selling.
• Present products and promote the brand to engage guests.
• Resolve conflicts and support service recovery.
• Collaborate with the team and help maintain showroom readiness and floor execution.

Benefits

• National medical, dental, and vision insurance.
• Paid time off, including vacation, sick days, holidays, work anniversary, and birthday.
• 401(k) Profit Sharing Plan with company match.
• Employer-paid life insurance and optional add-ons.
• Pet insurance and financial wellness support.
• Tuition reimbursement and scholarships for team members and dependents.
• Career development through Bob’s Blueprint and Workday Learning.
• Employee discount from Day 1 and Hays Perks merchant savings.
• Uncapped commissions and a higher hourly rate of pay when serving as the Keyholder.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed