SENIOR SALES ASSOCIATE

NEXCOM • North Chicago, IL

2d

About The Position

As a Senior Sales Associate, you will represent the Navy Exchange Service Command brand and help build its reputation for valuing customers and their opinions. You will assist customers in identifying products and services that meet their needs, provide knowledgeable and professional service, and help lead other associates by assigning work and providing training. The role involves maintaining current product knowledge and communicating the organization’s purpose in an educational, insightful, and professional manner. A positive, outgoing approach and enjoyment of serving others are important.

The position includes customer engagement and service, maintaining store appearance, selling and promoting merchandise, processing transactions, completing paperwork and reports, and supporting inventory operations. You may also provide guidance on merchandise displays and participate in periodic inventories. Work is typically performed indoors, though outdoor assignments may occur depending on location. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

• At least 6 months of retail or relevant work experience.
• Six months of responsible clerical, office, or retail sales/store experience demonstrating satisfactory performance; a high school diploma or GED may substitute for this experience requirement.
• Moderate knowledge of products and merchandise.
• Ability to provide sales associates with training documentation on product features.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
• Must be a U.S. citizen or have lived in the U.S. for three years.
• Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing; occasional stooping, kneeling, crouching, and ladder climbing may be required.
• Ability to lift at least 25 pounds and up to 50 pounds in some departments.
• Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.
• Availability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

Responsibilities

• Proactively engage customers, ask questions, and listen to understand their needs.
• Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
• Provide premier customer service and build positive, inclusive, and respectful relationships.
• Maintain store appearance and organization.
• Cross-sell and upsell products, understand the store layout, and recommend trends and promotions based on customers’ needs.
• Learn product features and use company tools and technology to provide accurate product information and specifications.
• Operate a point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash, count money, and provide accurate change.
• Complete paperwork, reports, and reconciliation.
• Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
• Provide guidance on merchandise displays.
• Adhere to the assigned work schedule and follow through accurately and completely on assignments.
• Provide direction, work assignments, and training to sales associates.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.
• Federal pay beginning at the Non-Appropriated Fund NF-01 level, depending on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed