Senior Restaurant Manager

BJ's Restaurants•Oklahoma City, OK

11d

About The Position

At BJ’s Restaurants, the Senior Restaurant Manager leads a team focused on great food, exceptional hospitality, and memorable guest experiences. The manager oversees restaurant operations during opening, mid-day, and closing shifts and helps create an energetic environment where guests and team members thrive. This exempt management role focuses on leading people, developing talent, ensuring operational excellence, and delivering BJ’s Gold Standard service.

Requirements

At least one year of full-service dining experience or General Manager-level experience in a fast-casual environment.
One year of experience leading, coaching, and motivating high-performing teams.
Guest-first mindset and commitment to cleanliness and exceptional experiences.
Ability to thrive in a fast-paced environment, with strong problem-solving and decision-making skills.
Excellent communication skills and a collaborative leadership style.
Dependable, self-motivated, and results-oriented.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to work a minimum 50-hour week consisting of five 10-hour shifts.
Passion for creating a positive culture for team members and guests.

Responsibilities

Lead daily restaurant operations with a focus on execution, efficiency, and team engagement.
Communicate shift priorities, coach teams, and drive accountability.
Maintain a safe, well-maintained environment for guests and team members by addressing operational needs.
Uphold company standards, policies, and regulatory requirements.
Coach, provide feedback and recognition, and manage team-member performance and development.
Champion food safety, sanitation, and quality standards throughout the restaurant.
Ensure dishes and beverages meet BJ’s Gold Standard for quality, consistency, and presentation.
Monitor daily production and preparation to ensure operational readiness and a positive guest experience.
Coach, train, and inspire team members to provide outstanding hospitality.
Build a culture of service excellence by developing talent and reinforcing BJ’s Values and Behaviors.
Resolve guest concerns professionally and with care, aiming to build guest loyalty.
Participate in hiring, training, and developing talent as part of the restaurant leadership team.