Senior Restaurant Manager

BJ's Restaurants•Grand Rapids, MI

11d

About The Position

At BJ’s Restaurants, the Senior Restaurant Manager leads a team focused on great food, exceptional hospitality, and memorable guest experiences. The manager oversees restaurant operations during opening, mid-day, and closing shifts, coaches and develops team members, drives performance, and fosters a culture where guests and employees thrive. This exempt management position is part of the restaurant leadership team and contributes to hiring, training, talent development, operational excellence, and delivery of BJ’s Gold Standard service. The role focuses on leading people, developing talent, and creating positive experiences for guests and team members.

Requirements

At least one year of full-service dining experience or General Manager-level experience in a fast-casual environment.
One year of experience leading, coaching, and motivating high-performing teams.
Guest-first mindset and commitment to cleanliness and exceptional experiences.
Ability to thrive in a fast-paced environment, with strong problem-solving and decision-making skills.
Excellent communication skills and a collaborative leadership style.
Dependable, self-motivated, and results-oriented.
Ability to work a flexible schedule, including nights, weekends, and holidays, with a minimum 50-hour work week consisting of five 10-hour shifts.
Passion for creating a positive culture where team members and guests can thrive.

Responsibilities

Lead daily restaurant operations with a focus on execution, efficiency, and team engagement.
Set priorities for each shift by communicating expectations, coaching teams, and driving accountability.
Maintain a safe, well-kept environment for guests and team members by proactively addressing operational needs.
Uphold company standards, policies, and regulatory requirements consistently and with integrity.
Support team members’ development through coaching, feedback, recognition, and performance management.
Champion food safety, sanitation, and quality standards throughout the restaurant.
Ensure food and beverages meet BJ’s Gold Standard for quality, consistency, and presentation.
Monitor daily production and preparation to ensure operational readiness and a strong guest experience.
Coach, train, and inspire team members to provide outstanding hospitality and memorable guest experiences.
Build a service-oriented culture by developing talent and reinforcing BJ’s Values and Behaviors.
Resolve guest concerns professionally and carefully, using challenges as opportunities to create loyal guests.
Participate in hiring, training, and developing talent as part of the restaurant leadership team.