Senior Resource Analyst - DCOPS / Operations Support

San Antonio Water System•San Antonio, TX

About The Position

The Senior Resource Analyst performs data management, research, modeling, and statistical analysis to support management problem-solving and reporting. The role independently plans, designs, tests, implements, and maintains decision-support systems that meet departments’ information-sharing and operational needs. It involves complex analytical work and a detailed understanding of specialized data-management requirements and departmental processes. The position consults with department personnel to define system, application, and analytical requirements, establish project scope and deliverables, develop specifications, assess needs, and recommend solutions. It performs statistical, graphical, and spatial analyses; supports decision-making and regulatory reporting; monitors performance; and conducts root-cause analysis to identify potential improvements. The analyst administers datasets, validates data integrity, establishes access controls, and maintains and enhances data systems, maps, and reports. The role also presents findings to executive management, the public, and governmental and community agencies; works with internal and external customers and other agencies; and supports interdepartmental collaboration. It is responsible for the safe and legal operation of SAWS’ drone fleet, including maintenance, pilot licensing and recertification, airspace authorizations, and liability insurance, while coordinating with the FAA, Air Traffic Control, and relevant SAWS departments. The position receives limited supervision and regularly exercises discretion and independent judgment on significant matters. Working conditions are primarily in an office, with occasional field visits.

Requirements

Bachelor’s degree in Environmental Science, Natural Resources, Urban Planning, Engineering, Management Information Systems, or a related field from an institution accredited by a recognized accrediting agency.
Five years of experience conducting program analyses and modeling; coordinating highly technical reports and presentations; conducting research; and performing database design and data management for environmental monitoring and modeling.
Communicate effectively verbally and in writing.
Proficiency with appropriate data-management software, including spreadsheets and databases; geographic information systems software and digital mapping techniques; project planning; graphic design and presentation software; and internet tools.
Ability to balance multiple project responsibilities and deliver timely results in accordance with system quality standards.

Nice To Haves

Master’s degree in Environmental Science, Natural Resources, Urban Planning, Engineering, Management Information Systems, Business Administration, Public Administration, or a related field from an institution accredited by a recognized accrediting agency.
Registered Environmental Manager.
State water/wastewater license if work assignments involve water production or treatment process control.

Responsibilities

Consult with department personnel to identify system, application, and analytical requirements; define project scope and deliverables; develop specifications; assess needs; and make recommendations.
Perform statistical and graphical data analysis to address system needs, support decision-making, and interpret data for regulatory reports.
Apply knowledge of conservation, laboratory, inspection, production, treatment, and collection-system principles and regulations when interpreting data.
Monitor performance, conduct root-cause analysis, and develop hypotheses for improvement.
Administer datasets; audit and test data for validity, redundancy, and integrity; establish security protocols and privileges; monitor and maintain systems; and develop enhancements as needed.
Attend meetings with internal and external customers and, when needed, serve as a liaison with other agencies.
Prepare and deliver presentations to executive management, the public, and governmental and community agencies.
Convert complex data into easily understood graphical form.
Facilitate interdepartmental teamwork and establish and maintain effective working relationships.
Design, implement, and maintain digital maps, reports, and data.
Perform spatial analyses of geographic data using ESRI programs.
Ensure the safe and legal operation of SAWS’ drone fleet, including maintenance, pilot licensing and recertification, airspace authorizations, and liability insurance.
Coordinate drone authorizations with the FAA, flights with Air Traffic Control, and related matters with SAWS Legal, Risk Management, Security, and other departments.
Perform other duties as assigned.