Senior Renewal Operations Manager
About The Position
The Senior Renewal Operations Manager builds and scales the operational foundation for Avid’s high-volume, down-market renewal segment. The role designs processes, configures systems, and develops reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts. The position owns renewal data and reporting, translates renewal data into leadership-ready insights, builds renewal pacing models and leading indicators, and defines best-practice workflows. It also partners with Revenue Operations, Customer Operations, IT, and other teams to optimize systems and the partner portal, improve data quality across the renewal lifecycle, and establish a recurring renewal operations cadence.
Requirements
- At least 6 years of experience in Revenue Operations, Sales Operations, or Renewal Operations at a global technology or SaaS company.
- Proven experience owning and building renewal operations for high-volume segments.
- Strong analytical skills and hands-on experience building renewal reporting and pacing models, including the ability to turn raw CRM data into executive-ready insights.
- Proficiency with Excel, including Power Query, PivotTables, and advanced formulas such as Index Match.
- Experience with channel and partner-led renewal motions.
- Proficiency with CRM platforms, including Salesforce, for building reports and managing updates.
- Ability to work with BI tools such as Power BI, Tableau, or Looker to build and validate reporting.
- Demonstrated ability to define and implement operational processes in environments without established structure.
- Ability to influence and drive alignment across cross-functional stakeholders.
- Proactive builder mindset, with the ability to identify gaps, propose solutions, and see them through.
Nice To Haves
- Familiarity with partner portals or partner management tools is strongly preferred.
- Experience with the CSP platform Gainsight is a plus.
Responsibilities
- Build and maintain renewal reporting for the high-volume segment, providing leadership with regular visibility into renewal forecasting and performance.
- Own renewal data operations by defining what data is captured, where it is captured, and how it is maintained, while coordinating with cross-functional teams to ensure reporting is accurate, timely, and actionable.
- Translate raw renewal data into clear narratives and insights that support leadership decisions.
- Build and optimize a renewal pacing model for the down-market segment.
- Establish leading indicators and early warning signals to provide forward-looking visibility into renewals.
- Define best-practice renewal workflows for high-volume segments.
- Ensure appropriate data is captured in the right systems throughout the renewal lifecycle; audit current processes and lead remediation where gaps exist.
- Work with Revenue Operations, Customer Operations, and IT to configure and optimize CRM, partner portal, and renewal orchestration tools for a recurring, automated down-market renewal process.
- Define how the partner portal should surface, track, and action renewals, and work with relevant teams to implement that approach.
- Establish and manage a recurring renewal operations cadence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
