Front Desk Registration - Senior Associate- Albany

Trinity Health•Albany, OR

2d•$19 - $24•Onsite

About The Position

The Senior Registration Associate performs and coordinates clerical duties to support the efficient, service-oriented operation of a medical practice. This full-time position is based at 3 Atrium Drive in Albany, New York, and supports Outpatient Imaging. The role coordinates front-end revenue-cycle functions, including scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. The associate also supports team workflow and staffing, mentors colleagues, and helps ensure quality patient care and a positive patient experience.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience managing multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions in accordance with revenue-cycle metrics, service standards, and practice workflows.
Coordinate scheduling and registration, check-in and check-out, charge entry and claims, and end-of-day processes.
Process documents, scan information, and monitor inboxes.
Ensure work is distributed throughout the team to meet daily schedules.
Display leadership qualities and serve as a mentor and role model to colleagues.
Coordinate daily staffing needs with office and float pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-payments at check-in or check-out, document payments, and generate receipts.
Liaise between patients and clinical staff, monitor delays, and inform patients about them.
Schedule follow-up appointments at check-out, including ancillary services and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately and consistently according to office policies and procedures.
Parse and electronically file information into the Electronic Medical Record in accordance with expected standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.