Senior Registered Client Service Associate

Morgan Stanley • Atlanta, GA

7d

About The Position

Senior Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and address clients’ everyday needs with a client-first approach. The role combines client account support, clerical transaction and documentation assistance, administrative coordination, and support for advisor business and marketing plans.

The position reports to a Business Service Officer. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• At least 5 years of industry experience.
• Demonstrated strong performance in the current role for the prior 2 years, if applicable.
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, superior organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to work as a team player and collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

• College degree preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the FA/PWA/team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances, funds due, and margin debit information.
• Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Provide existing clients with details about their account information, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the marketing strategy of FAs, PWAs, and teams, including website maintenance.
• Assist FAs, PWAs, and teams in delivering their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls and make outbound calls with service-request updates, including arranging follow-up calls with FAs, PWAs, or teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Provide general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Morgan Stanley states that it offers comprehensive employee benefits and perks and supports employees and their families throughout their work-life journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED