Senior Registered Virtual Client Service Associate
About The Position
This position provides proactive, virtual support to financial advisors, assisting their prospective and existing clients and other branch staff team members. The role involves managing client account maintenance, delivering client support, and conducting research on complex client situations. The associate must be able to organize, manage, and track multiple detailed tasks in a fast-paced environment while adhering to established standard operating procedures. This role requires effective communication across various platforms and a commitment to professional growth and firm values.
Requirements
- Associate’s degree and five (5) years of licensed financial services industry service experience.
- Equivalent combination of experience, education, and/or training.
- Proficient use of Microsoft program suite, with advanced Excel knowledge.
- Ability to analyze account information.
- Ability to organize, manage, and track multiple detailed tasks with frequently changing priorities.
- Ability to work independently.
- SIE required (unless exemption/grandfathering applies).
- Series 7 required.
- Series 63, 65 and/or 66 as required by state.
- Ability to obtain additional securities and advisory state registrations if required by state.
Nice To Haves
- Branch experience preferred.
Responsibilities
- Communicate with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.
- Manage client account maintenance activities such as opening/maintaining accounts, submitting forms, money movement, and monitoring transactions.
- Deliver client support including meeting preparation, running reports, meeting follow-up, and special outreach projects.
- Provide high-caliber service to clients by responding to inquiries and requests promptly.
- Research complex client situations and communicate with home office departments for resolution.
- Participate in ongoing training and education regarding technology and firm resources.
- Coordinate and oversee the transition process for new client accounts.
- Assist with prospective clients by providing consultation and education regarding the firm platform.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Critical illness insurance
- Accident insurance
- Disability benefits
- Retirement savings
- Paid time off (including vacation, holidays, and sick leave)
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
