Senior Regional Manager

Asset Living•Phoenix, AZ

4d•Hybrid

About The Position

The Senior Regional Manager provides strategic leadership and operational oversight for a portfolio of multifamily communities and Regional Managers. The role partners closely with executive leadership to drive financial performance, operational excellence, client satisfaction, and organizational growth. The Senior Regional Manager mentors Regional Managers, leads complex ownership relationships, supports business development initiatives, and ensures consistent execution of company standards across multiple markets. The position entails travel estimated at 50% of work time annually, including for property visits, conferences, training sessions, and other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive or permanent list of duties; additional duties or responsibilities may be assigned.

Requirements

Minimum 8–10 years of progressive multifamily property management experience.
Minimum 3–5 years leading Regional Managers or managing large, multi-state portfolios.
Demonstrated success managing institutional clients and complex portfolios.
Strong financial acumen and experience managing large operating and capital budgets.
Exceptional leadership, communication, negotiation, and client relationship skills.
Advanced knowledge of Fair Housing, OSHA, landlord-tenant regulations, and property management software.
Arizona Real Estate License required.

Nice To Haves

Bachelor's degree in Business, Real Estate, Finance, or a related field preferred.
CAM, CAPS, CPM, ARM, or equivalent professional designation preferred.

Responsibilities

Directly supervise, coach, and develop Regional Managers, promoting accountability and leadership growth.
Partner with Regional Managers to develop succession plans for key positions.
Lead performance management, including evaluations, coaching, corrective action, and talent development.
Support recruiting for Regional Manager and Community Manager positions.
Foster collaboration and consistency across portfolios and regions.
Champion company culture, diversity, engagement, and leadership initiatives.
Assist in onboarding and mentoring newly hired Regional Managers.
Provide strategic oversight for a large and/or complex portfolio of assets.
Identify operational trends and implement portfolio-wide initiatives to improve NOI, occupancy, resident satisfaction, and operational efficiency.
Ensure Regional Managers execute company policies, compliance standards, and best practices.
Evaluate portfolio risks and proactively implement corrective action plans.
Partner with executive leadership on acquisitions, dispositions, lease-ups, transitions, and distressed assets.
Drive portfolio profitability through strategic budgeting, forecasting, and expense management.
Review and approve annual operating and capital budgets prepared by Regional Managers.
Analyze financial performance and present recommendations to senior leadership and ownership groups.
Identify opportunities to increase revenue and improve operational efficiencies across the portfolio.
Oversee capital improvement planning and execution.
Serve as the primary executive contact for key ownership groups and institutional clients.
Lead quarterly business reviews and ownership meetings.
Develop and maintain client relationships while ensuring exceptional service delivery.
Resolve complex client concerns and provide strategic recommendations aligned with ownership objectives.
Support business development, proposal presentations, and client retention initiatives.
Ensure operational consistency across assigned markets.
Conduct portfolio reviews, property inspections, and operational audits.
Monitor compliance with Fair Housing, OSHA, company policies, and regulatory requirements.
Oversee emergency response planning and risk mitigation efforts.
Support implementation of new technology, operational processes, and company initiatives.
Partner with Regional Managers to develop market-specific leasing and marketing strategies.
Analyze market trends, competitive positioning, and pricing strategies.
Support revenue management initiatives to maximize occupancy and rental income.
Evaluate portfolio-wide resident retention strategies and customer experience initiatives.
Participate in client presentations and due diligence for new management opportunities.
Support portfolio transitions and onboarding of newly awarded properties.
Represent the company at industry events and professional organizations.
Identify opportunities to expand existing client relationships.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 50% of work time annually.