Senior Receptionist & Switchboard Operations MS Onsite

Ricoh • King of Prussia, PA

10d • Onsite

About The Position

Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Requirements

• Requires high school diploma.
• Type 40 wpm.
• Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).
• Strong verbal and written communication skills.
• Demonstrated customer service/relations skills.
• PC skills.
• Basic clerical and secretarial skills.
• Ability to handle high volume telephone calls.
• Good organizational skills.
• Good judgment skills.

Nice To Haves

• Experience working in a Headquarters environment preferred.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.

Responsibilities

• Welcome visitors with professionalism and warmth to ensure a positive first impression.
• Manage incoming emails with discretion, accuracy, and confidentiality.
• Efficiently check in guests, issue badges, and notify hosts without delay.
• Enforce visitor protocols to uphold security and hospitality standards.
• Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
• Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.
• Coordinate catering orders based on meeting objectives and dietary needs.
• Monitor delivery timelines, validate setup quality, and reconcile related invoices.
• Confirm functionality of audio, video, and connectivity prior to meetings.
• Address and resolve minor technical issues to prevent disruptions.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED