Senior Receptionist & Switchboard Operations MS Onsite

Ricoh Americas Holdings•King Of Prussia, PA

9d•Onsite

About The Position

Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.

Requirements

Requires high school diploma.
Type 40 wpm.
Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).
Strong verbal and written communication skills.
Demonstrated customer service/relations skills.
PC skills.
Basic clerical and secretarial skills.
Ability to handle high volume telephone calls.
Good organizational skills.
Good judgment skills.

Nice To Haves

Experience working in a Headquarters environment preferred.
8+ years of experience as a receptionist in a busy switchboard environment preferred.

Responsibilities

Welcome visitors with professionalism and warmth to ensure a positive first impression.
Manage incoming emails with discretion, accuracy, and confidentiality.
Efficiently check in guests, issue badges, and notify hosts without delay.
Enforce visitor protocols to uphold security and hospitality standards.
Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.
Coordinate catering orders based on meeting objectives and dietary needs.
Monitor delivery timelines, validate setup quality, and reconcile related invoices.
Confirm functionality of audio, video, and connectivity prior to meetings.
Address and resolve minor technical issues to prevent disruptions.