Senior Quality Manager

Suffolk Construction•San Luis Obispo, CA

About The Position

The Senior QA/QC Manager manages and coordinates project resources and documentation throughout the project lifecycle, including budget and schedule maintenance and administration of contractual requirements and agreements with trade partners, purchase orders, meeting minutes, and shop drawing logs. The role manages risk, insurance, work performance, quality, and team progress against the project plan through consistent communication and collaboration with the owner and project team. The manager is accountable for the quality of work performed and for meeting contractual quality requirements. They represent Suffolk with project stakeholders, maintain relationships to resolve quality issues, ensure compliance with contract and owner requirements, and oversee project-specific quality plans, audits, inspections, quality systems, procedures, and punch-list completion. The role also communicates contractual requirements to key personnel, reviews approved suppliers and subcontractors, and presents progress, findings, and recommendations to management. The position requires extensive construction quality management experience and the ability to lead quality programs for large commercial, industrial, or mission-critical construction projects. The manager works in an office environment and walks job sites. Suffolk describes itself as a national construction and investment enterprise with more than $9 billion in annual revenue, 3,000 employees, and 17 offices.

Requirements

Bachelor’s degree in construction management, engineering, or an applicable discipline, with experience related to project size and scope.
15–20 years of construction quality management experience.
Experience as a QA/QC Manager on large commercial, industrial, or mission-critical facilities construction projects.
Ability to ensure applicable codes, standards, job specifications, project procedures, and federal and provincial regulations are identified, specified in detail, and met or exceeded.
Ability to understand technical and complicated construction programs and communicate progress to technical and management-level personnel.
Ability to develop and manage non-conformance, deficiency, and reporting programs, including root cause analysis.
Business judgment demonstrated through achievement of profitability objectives and strong project close-outs with client and subcontractor relationships in good standing.
Excellent organizational skills and attention to detail, including command of applicable contract and legal provisions.
Ability to analyze and execute financial trade-offs, including when data is incomplete or ambiguous.
Ability to multitask and manage competing business, organizational, and customer-relations priorities.
Judgment to determine when to escalate issues through the chain of command.
Strong sense of urgency and initiative; ability to study and respond quickly to complex issues.
Excellent problem-solving skills and confidence in taking decisive action.
Team leadership, diplomatic and communication skills, and ability to resolve conflicts effectively in a firm but fair manner.
Ability to manage and embrace change and adapt to new processes and approaches.
Commitment to Suffolk’s core values: Passion, Integrity, Hard Work, Professionalism, and Caring.

Responsibilities

Ensure the quality of work performed and compliance with project contractual quality requirements set by the client.
Represent Suffolk with owners, architects, consultants, government authorities, vendors, and subcontractors.
Build strong stakeholder relationships and ensure potential and actual quality issues are resolved.
Ensure compliance with stringent contract and owner quality requirements.
Monitor and/or prepare comprehensive project-specific QA/QC plans.
Review and update QC punch lists and coordinate completion with the general contractor and subcontractors.
Verify quality assurance and control systems through internal quality audits and on-site inspections.
Ensure implementation and continuous improvement of overall quality systems.
Review, update, and verify distribution of the Quality Management Procedure, Quality Manual, and related procedures for infrastructure, MEP, civil, and other subcontractors.
Communicate contractual quality requirements to key personnel so their roles are understood.
Prepare and present PowerPoint updates to management on progress, findings, and recommendations.
Review approved suppliers' and subcontractors' lists.
Liaise with the general contractor, client, and project management team to resolve quality issues.
Manage and coordinate project resources and documentation throughout the project lifecycle, including budget, schedule, contractual requirements, trade partner agreements, purchase orders, meeting minutes, and shop drawing logs.
Manage project risk, insurance, work performance, quality, and team progress against the project plan through communication and collaboration.