Quality Manager (Senior)

DecisionPoint | Cortek•Chicago, IL

4d•Remote

About The Position

DecisionPoint seeks a Senior Quality Manager to lead quality management, quality assurance, quality control, performance measurement, and continuous-improvement activities for the USMEPCOM ENLIST program. The role owns execution and maintenance of the Quality Management Plan and ensures that program processes, deliverables, portal capabilities, and technical releases meet contractual requirements and established quality standards. The Senior Quality Manager establishes quality controls, conducts deliverable and process reviews, monitors performance measures, manages corrective actions, and supports risk and opportunity management. The role works across program management and technical teams to validate work products, identify systemic issues, analyze root causes, and promote consistent delivery of high-quality services and solutions. This position is remote, with preference given to candidates located in or near Chicago. Applicants acknowledge and consent to having their resume included in an active competitive government contract bid.

Requirements

Active Secret clearance or higher.
Bachelor’s degree in Quality Management, Business, Information Technology, Engineering, or a related field.
Minimum of 8 years of relevant professional experience.
Current ITIL Foundation certification or higher.

Nice To Haves

Experience leading quality management, quality assurance, quality control, software testing, process improvement, or performance-management activities.
Experience developing, implementing, and maintaining Quality Management Plans.
Experience supporting Department of Defense, federal civilian, or other large Government programs.
Experience reviewing Government contract deliverables for completeness, accuracy, timeliness, traceability, and contractual compliance.
Experience establishing quality metrics, performance indicators, acceptance criteria, control thresholds, and reporting dashboards.
Experience managing corrective and preventive actions from identification through verified closure.
Experience conducting root-cause analyses and implementing sustainable process improvements.
Experience managing program risks, opportunities, issues, defects, and quality findings.
Experience developing and executing software test plans, test cases, validation procedures, and release-readiness assessments.
Experience validating portals, workflow systems, dashboards, collaboration platforms, or software releases.
Experience supporting Agile, Scrum, DevSecOps, IT service management, or hybrid delivery environments.
Familiarity with ITIL continual-improvement, service-validation, change-enablement, incident-management, and problem-management practices.
Knowledge of ISO 9001, CMMI, Lean Six Sigma, AS9100, or comparable quality frameworks.
Experience with SharePoint, Jira, ServiceNow, Azure DevOps, Power BI, automated testing tools, or comparable quality and collaboration platforms.
Experience supporting internal audits, Government surveillance, quality reviews, or compliance assessments.
ASQ Certified Quality Auditor, Certified Quality Engineer, Certified Manager of Quality/Organizational Excellence, CSQA, Lean Six Sigma, PMP, or a comparable quality or project-management certification.
Strong analytical, testing, problem-solving, and process-improvement abilities.
Excellent written, verbal, facilitation, and executive-level communication skills.
Strong organizational, documentation, and configuration-control skills.
High attention to detail and commitment to objective, evidence-based quality decisions.
Ability to communicate quality findings constructively and work with teams to implement corrective actions.
Ability to manage multiple reviews, deadlines, findings, and remediation activities simultaneously.
Ability to work independently while maintaining professional judgment, impartiality, accountability, and consistent follow-through.

Responsibilities

Own implementation, execution, maintenance, and continuous improvement of the program Quality Management Plan.
Establish and maintain quality-assurance and quality-control processes, procedures, checklists, templates, acceptance criteria, and review standards.
Define and monitor performance measures, quality indicators, thresholds, trends, and service-delivery outcomes.
Conduct independent quality reviews of contract deliverables before submission to the Government.
Verify that deliverables are accurate, complete, internally consistent, traceable to requirements, and compliant with approved formats and deadlines.
Coordinate quality reviews with program leadership, task leads, technical teams, subcontractors, and document owners.
Develop and execute test plans, test cases, validation procedures, and quality checks for Task Order Management Portal capabilities and releases.
Document defects, quality findings, testing results, root causes, remediation actions, retest results, and final acceptance recommendations.
Validate that corrective actions address identified deficiencies effectively and prevent recurrence.
Manage quality-related risks and opportunities and integrate them with broader program risk-management processes.
Track quality findings, corrective-action plans, responsible owners, due dates, status, and closure evidence.
Facilitate root-cause analyses and recommend preventive actions, process improvements, and control enhancements.
Analyze recurring defects, process failures, performance trends, and systemic quality concerns.
Provide quality metrics and analysis for Monthly Status Reports, project status meetings, Program Management Reviews, and executive briefings.
Support maintenance of the Project Management Plan, including quality, risk-management, performance-measurement, communications, and process-control content.
Review project status materials, trip reports, travel and purchasing packages, transition documents, and other program artifacts for quality and compliance.
Support transition-in and transition-out activities by validating the completeness, accuracy, and usability of transferred processes, records, and documentation.
Maintain quality records, review evidence, test documentation, defect logs, corrective-action records, metrics, and audit trails.
Support internal assessments, Government reviews, audits, inspections, and quality-surveillance activities.
Promote consistent application of approved standards, procedures, and quality practices across ENLIST workstreams.
Identify opportunities to automate quality checks, performance reporting, and approval workflows.
Protect sensitive Government, program, personnel, testing, and performance information.