Senior Manager Quality

Providence • Renton, WA

1d • Remote

About The Position

The Senior Manager Operational Excellence is responsible for managing, evaluating, and improving Patient Access Services departments across all states to support stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise. Program oversight may include process improvement, Epic enhancements and upgrades, training and education, data analysis and interpretation, team management, strategic planning and measurement, and human resource management.

The role is with Providence Revenue Cycle Business Services. Providence describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect.

Requirements

• High school diploma or GED.
• Bachelor’s degree in healthcare management, public health, or a related degree.
• 8 or more years of Patient Access Services or Revenue Cycle department experience.
• 10 or more years of experience in a large healthcare delivery system.
• 6 or more years of management experience.
• Demonstrated experience with all aspects of Revenue Cycle, including registration, scheduling, front desk check-in processes, authorization, denials, and insurance billing.
• Demonstrated experience evaluating issues and trends from both a creative and systemic perspective.
• Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle, including Joint Commission, EMTALA, HIPAA, and CMS requirements.
• Demonstrated experience with computer systems and IT solutions used within Revenue Cycle, including registration and scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions, and third-party vendors.
• Demonstrated experience developing training materials based on different learning styles.
• Demonstrated experience standardizing complex and disparate practices and maintaining common processes.
• Demonstrated experience with process improvement methodology, change management, and operational improvement in complex systems.
• Demonstrated experience optimizing workflow processes, particularly in relation to complex computer systems.

Nice To Haves

• Epic Healthcare Systems experience.

Responsibilities

• Manage, evaluate, and improve Patient Access Services departments across all states.
• Support stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise.
• Oversee programs that may include process improvement, Epic enhancements and upgrades, training and education, and data analysis and interpretation.
• Perform functions related to team management, strategic planning and measurement, and human resource management.

Benefits

• Benefits are described as supporting employees and their families in staying well, growing professionally, and achieving financial security. Specific benefit offerings are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior