Senior Quality Control Administrator

UFCU•Austin, TX

About The Position

Under limited supervision, the Senior Quality Control Administrator performs advanced mortgage quality control functions, including pre- and post-closing reviews, responding to investor and mortgage insurance quality control reviews, portfolio reviews, uploading reports, and tracking defect rates for the Mortgage Service area. The role also includes vendor management, serving as a backup for the builder approval process, and providing leadership and guidance to junior staff while ensuring compliance with relevant regulations and guidelines. The position conducts reviews of loan files and applications, documents findings, prepares reports and recommendations, follows up on exceptions, and tracks findings through final report release. It maintains the Quality Control Procedure & Process Manual, works with internal partners and vendors to improve processes, and performs required vendor reviews. The role requires expert knowledge of mortgage regulatory compliance, investor guidelines, origination and closing documentation, and Encompass. A high school diploma or equivalent and at least five years of mortgage processing, underwriting, or quality control experience are required.

Requirements

High school diploma or equivalent.
Minimum of five years of mortgage processing, underwriting, or quality control experience.
Expert knowledge of credit union mortgage regulatory compliance frameworks, laws, and regulations.
Ability to interpret complex regulations and translate them into actionable business guidance.
Strong analytical, problem-solving, and judgment skills.
High integrity, accountability, and professional discretion.
Advanced proficiency with Microsoft Office and reporting.
Ability to establish rapport, present information, and respond to questions effectively.
Ability to exercise independent judgment.
Clear and professional written and verbal communication with members and internal customers.
Good understanding of required origination and closing documentation.
Familiarity with investor guidelines, including Fannie Mae, Freddie Mac, and other investors.
Knowledge and experience with Encompass.
High attention to detail, accuracy, and scheduling.
Must be bondable.

Nice To Haves

Bachelor’s degree or some college coursework.
Minimum of ten years of manual and automated underwriting system (AUS) underwriting experience and quality control, monitoring, or assurance experience.
Significant experience with Fannie Mae, Freddie Mac, and other investors.

Responsibilities

Ensure pre-funding quality control requirements are completed as directed by Fannie Mae and other investors, including monthly re-underwriting of 10% of loan files before closing, verification of documented asset and liability considerations, and comparison of data between documents and Encompass.
Conduct monthly portfolio loan reviews and prepare written reports of findings and recommendations as needed.
Conduct monthly declined loan reviews and prepare written reports of findings and recommendations as needed.
Review and document 10% of the vendor’s post-closing quality control findings each month.
Ensure post-closing preparation and quality control reviews are completed in a timely manner.
Upload reports through secure vendor websites.
Follow up with personnel on exceptions identified in findings, clear findings, and track release of final reports.
Review denied and cancelled loan applications to ensure ECOA and HMDA requirements are met.
Work with the manager to determine recommendations and training based on monthly findings.
Maintain the Quality Control Procedure & Process Manual and review it annually for updates.
Work with internal partners and vendors to determine process-improvement solutions.
Perform annual vendor management tasks, including reviewing appraiser licensing and certification and implementing third-party vendor management of title companies.
Provide leadership and guidance to junior staff and act as backup to the builder approval process.
Perform other duties as assigned.
Adhere to company policies, procedures, business ethics codes, applicable laws and regulations, and role-specific internal controls.