Quality Control Administrator

PHINIA•Troy, MI

About The Position

PHINIA is seeking a Quality Administrator for its Aftermarket Remanufacturing Plant in Troy, Michigan. The role supports warranty management systems, evaluates product field performance and customer warranty debits, contributes to warranty cost improvement, and interfaces with customers on warranty matters. The administrator coordinates with other departments to resolve field issues and improve performance, while tracking quality issues. The position manages warranty claims and returns from intake through disposition, supports testing and documentation for returned components, analyzes warranty and field-failure data, and coordinates root-cause and corrective-action work across manufacturing and engineering functions. It also leads the Layered Process Audit Core Team and supports broader quality activities, including 5S and Quality Technician work.

Requirements

At least 5 years of manufacturing experience.
Experience with warranty returns and field failure analysis.
Hands-on skills in component teardown, inspection, and testing.
Ability to analyze returned parts and document findings.
Familiarity with Quality Core Tools and ISO 9001.
Strong problem-solving skills, including 8D, A3, and root-cause analysis.
Proficiency in MS Office, SAP, and quality systems.
Strong communication and teamwork skills, with an ownership mindset.
Reliability, attention to detail, and ability to manage multiple priorities.
Must be currently authorized to work full-time in the country where the position is based.

Nice To Haves

At least 3 years of experience in Quality or Warranty.
Experience with injectors.

Responsibilities

Manage and monitor product field performance and warranty-related issues.
Evaluate customer warranty debits and determine whether to approve or dispute them.
Negotiate warranty debits and technical justifications with customers.
Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
Manage multiple high-profile, high-cost warranty and field issues simultaneously.
Drive rapid containment and corrective actions to minimize financial and customer impact.
Log new warranty claims and manage the end-to-end return process.
Track, disposition, and document warranty returns.
Coordinate validation or diagnostic testing of returned components with Quality Technicians.
Record test results accurately in warranty systems and databases.
Coordinate warranty activities for products produced by third-party processors.
Maintain warranty data, documentation, and reporting for internal and customer requirements.
Analyze warranty and field failures, identify trends and systemic issues, and identify improvement opportunities.
Support continuous improvement initiatives for warranty systems and field performance.
Provide failure-prevention feedback to Product and Manufacturing Engineering.
Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering on timely root-cause analysis and corrective actions for field issues.
Support structured problem-solving activities, including 8D, A3, and root-cause analysis, as required.
Follow up on corrective, preventive, and improvement actions to confirm effectiveness and closure.
Support the return and handling of suspect or defective material to suppliers.
Coordinate Layered Process Audits by establishing and communicating schedules, maintaining records and results, tracking non-conformity closure, and identifying recurring or systemic issues.
Lead the LPA Core Team and prepare, report, and present LPA status, results, and open actions.
Support Quality Technician activities as required.
Support 5S standards in Quality Department areas and other assigned areas.
Participate in special projects or additional assigned tasks.