Senior Project/ Program Manager- QSR Industry- Commerce & Omni Channel Domain
About The Position
We are seeking an experienced Program / Project Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate brings strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential. Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. Responsible for leading either a large contractorengagement or a definable segment of a very large and complex contractorengagement. Clients may be external or internal. PM are responsible for the translation of the clients complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the clients solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.
Requirements
- Bachelors Degree
- 12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight.
- Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
- Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
- Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences.
- Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
- Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.
- Strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential.
Nice To Haves
- Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Responsibilities
- Experienced program leader responsible for managing large, complex engagements and translating business requirements into plans that drive measurable results.
- Skilled in leading cross‑functional teams through full project lifecycles—from proposal and planning through execution and delivery.
- Strong QSR expertise across franchise and multi‑unit operations, site development, real estate strategy, and scalable operational standards.
- Adept in labor planning, cost controls, margin management, and ROI modeling.
- Proven ability to drive throughput, consistency, and guest satisfaction while partnering effectively with franchisees and operations teams.
- Leads QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels.
- Drives operational excellence through optimized workflows, menu simplification, and modernized store design.
- Oversees implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions.
- Experienced in piloting operational tests, menu optimization, SKU analysis, and pricing strategies.
- Enables scalable growth through site strategy, operational audits, and new unit development.
- Uses guest insights, operational analytics, and financial modeling to guide experience enhancements, protect margins, and support investment decisions.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
