Manager Omni-Channel
About The Position
Johnson & Johnson is currently recruiting for a Manager, Omni-Channel - Animal Health to be located in Raritan, NJ, or remote. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Manager, Omni-Channel - Animal Health is responsible for shaping and executing omni-channel strategies that strengthen customer engagement, support commercial growth, and improve the customer experience across the U.S. Animal Health business. This role leads the coordination of digital and channel-based initiatives across distributor, partner, and eCommerce touchpoints, with accountability for how J&J MT Surgery products and incentives are positioned on the third-party eCommerce site Vetcove. The Manager partners closely with Sales, Marketing, Finance, Operations, and external channel partners to optimize digital merchandising, promotional execution, campaign alignment, and channel performance, while translating insights into actions that improve visibility, conversion, and business results.
Requirements
- Minimum 5 years of relevant experience in omni-channel marketing, digital commerce, channel management, commercial execution, sales operations, or a related field.
- Experience managing digital or third-party commerce channels, online product merchandising, promotional execution, or channel partner programs.
- Demonstrated strategic thinking, project management, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.
- Track record of success working within a matrix organizational environment and collaborating effectively across sales, marketing, finance, supply chain, and operations teams.
- Demonstrated operational discipline with the ability to manage campaign calendars, partner deliverables, timelines, and multiple concurrent priorities.
- Strong communication, collaboration, stakeholder management, and execution skills.
Nice To Haves
- Bachelor’s degree required; Business, Marketing, Analytics, Communications, eCommerce, or a related field preferred
- Advanced degree preferred
- Experience supporting omni-channel customer journeys, commercial campaigns, distributor strategy, or go-to-market execution is preferred
- Experience with digital merchandising, eCommerce platforms, content management, and performance reporting tools is preferred
- Strong business acumen and the ability to translate channel performance insights into practical recommendations that influence decision-making are preferred
- Experience with campaign execution, customer engagement strategy, digital shelf optimization, or channel performance management is preferred
Responsibilities
- Lead omni-channel initiatives for the U.S. Animal Health business, including coordination of customer-facing programs across distributor, digital, and third-party commerce channels to support commercial objectives
- Own the strategy and execution for how J&J MT Surgery products, offers, and incentives are positioned on the third-party eCommerce site Vetcove, ensuring strong product visibility, accurate content, and alignment with business priorities
- Partner with internal stakeholders and external channel partners to optimize digital merchandising, campaign execution, promotional placement, and customer journey performance across key commerce touchpoints
- Coordinate cross-functionally with Key Account Management, Marketing, Finance, Operations, and Supply Chain to align omni-channel strategies with pricing, inventory, launches, promotions, and broader commercial priorities
- Monitor channel and campaign performance through KPIs, identify opportunities to improve visibility and conversion, and provide actionable recommendations to enhance omni-channel effectiveness
- Support development and execution of channel-specific campaigns, new product launches, promotional calendars, and partner programs to ensure consistent messaging and seamless customer experiences
- Maintain high standards of execution by ensuring accurate product content, effective incentive placement, disciplined project management, and compliance with applicable company policies and commercial processes
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
