Sr Manager Project / Program

IDEMIA•Oakville, IA

3d•Hybrid

About The Position

IDEMIA Public Security, a division of IDEMIA Group, provides secure biometric-based solutions for public security, justice, public safety, travel and transport, identity, and access control. The company has more than 4,000 employees and 150+ partners worldwide. The Senior Project/Program Manager leads complex customer projects and programs throughout the contract and solution lifecycle. The role is the primary contact for assigned customers and is accountable for delivery, governance, financial performance, risk management, stakeholder alignment, and long-term account success. It calls for senior project and program management expertise, customer-facing leadership, business acumen, and knowledge of biometric and cloud-based technology solutions. The position is based in Oakville, Ontario, and follows a hybrid work model. In-office days and schedules will be negotiated according to business and role requirements. Candidates must reside in or reliably commute within the Greater Toronto Area and be legally authorized to work in Canada. Canadian citizenship may be required for certain customer, contract, or security-clearance requirements.

Requirements

At least 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Undergraduate degree in Business, Technology, Engineering, Project Management, or a related field; an equivalent combination of education and relevant experience may be considered.
PMP certification is required.
Strong knowledge of Agile development methodologies, including Scrum and iterative software delivery practices.
Industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, or related public-safety technologies.
Experience working directly with Canadian federal, provincial, or municipal government bodies, including policing agencies or military organizations, and experience with procurement, business-case development, funding approval processes, public-sector funding models, and budget cycles.
Experience managing complex customer contracts, contractual deliverables, acceptance requirements, change requests, service levels, project financials, and executive governance.
Experience delivering projects in a matrixed organization and directing cross-functional, distributed, and virtual teams.
Strong, credible leadership presence; ability to establish direction, take charge of complex situations, and hold teams accountable while remaining collaborative and respectful.
Excellent customer-facing, executive communication, facilitation, negotiation, presentation, and relationship-management skills.
Strong business acumen and ability to connect customer needs, contractual obligations, technical decisions, delivery priorities, and financial outcomes.
Technology background and understanding of enterprise platforms and architectures, including cloud systems, software applications, infrastructure, integrations, cybersecurity, data privacy, and support models.
Ability to analyze complex information, solve problems, manage ambiguity, make sound decisions, and adapt to changing priorities.
Ability to work independently with minimal supervision and manage medium-to-high complexity issues through resolution.
Strong organizational skills, attention to detail, and proficiency with Microsoft Project, Excel, Word, PowerPoint, and related collaboration and reporting tools.
Professional judgment, integrity, discretion, and commitment to confidentiality and the company’s best interests.
Must reside in or be able to commute reliably within the Greater Toronto Area.
Must be legally authorized to work in Canada.

Nice To Haves

Additional relevant industry certifications, such as ITIL, ISO-related credentials, Agile, Scrum, cloud, security, or program management certifications, are strongly preferred.
Canadian citizenship may be required where necessary to meet applicable customer, contract, or security-clearance requirements.

Responsibilities

Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance, and solution sustainment.
Serve as the primary customer contact, build executive and operational relationships, and maintain regular governance and project reviews covering account health, priorities, risks, issues, and customer satisfaction.
Create and manage milestone-based project and program plans covering scope, schedules, resources, budgets, dependencies, installation requirements, deliverables, acceptance criteria, and status reporting.
Coordinate cross-functional teams—including Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales—to meet contractual commitments, service levels, and business objectives.
Own delivery challenges, make timely decisions, lead issue resolution, and escalate material risks or decisions when appropriate.
Communicate accurate, concise, and timely information to customers, executives, project teams, partners, and other stakeholders.
Manage project and program financials, including budgets, cost-to-complete targets, gross margins, change requests, and performance against approved baselines.
Support the customer contract and relationship lifecycle, including proposals, competitive bids, contract reviews, change management, system upgrades, product end-of-life planning, and ongoing operational support.
Support strategic planning, identify process improvements, and pursue opportunities that strengthen customer relationships and deliver business value.
Promote consistent project management practices, lessons learned, continuous improvement, confidentiality, and compliance with company policies and professional standards.