Senior Project/Program Manager

Valtech • New York, NY

3d • $130,000

About The Position

As a Senior Project / Program Manager, Client Engagement, you will lead complex, cross-functional technology initiatives from planning through delivery. You will take end-to-end ownership of critical projects and multi-stream programs, aligning business, product, engineering, IT, data, vendors, and implementation partners around delivery outcomes.

You will support portfolio management across the Client Engagement domain, giving leadership a clear view of priorities, progress, dependencies, risks, capacity, and business value. Working in an Agile delivery environment, you will combine strong project governance with the flexibility to support Scrum teams and scaled Agile practices. The role calls for a proactive leader who can take ownership, navigate technical discussions, anticipate risks, and communicate clearly with senior stakeholders. A developer background is not required, but an understanding of how modern software platforms are built, integrated, released, and operated is expected.

Requirements

• 8+ years of project and program management experience, including significant experience leading complex, cross-functional programs in technology-driven environments.
• Proven ability to take end-to-end ownership of large projects and multi-stream programs and drive them through successful delivery.
• Strong technical understanding of how software is developed, integrated, tested, released, and operated, including the ability to follow technical discussions, challenge assumptions, and anticipate delivery risks.
• Experience delivering initiatives involving CRM platforms, particularly Salesforce, including familiarity with the Salesforce ecosystem and configuration-versus-customization considerations.
• Experience working with mobile applications, ideally business-critical or internally distributed applications.
• Working knowledge of REST APIs, middleware, system integrations, SaaS platforms, data flows, and dependency management.
• Understanding of software development practices including SDLC, backlog management, environments, CI/CD, testing, QA, and production releases.
• Practical experience working within Agile environments, including Scrum, SAFe or comparable scaled frameworks, and PI Planning.
• Experience with Jira, Confluence, or comparable project, portfolio, reporting, and collaboration tools.
• Experience managing risks, issues, dependencies, governance, and executive-level reporting.
• Previous exposure to portfolio management, including portfolio tracking and leadership reviews.
• Strong communication skills and ability to translate technical complexity into clear business implications for senior stakeholders.
• Excellent organizational skills, structured problem solving, and ability to lead through influence across teams without direct reporting relationships.
• Full professional fluency in English.

Nice To Haves

• Previous experience within retail, luxury, or consumer brands.

Responsibilities

• Own complex, business-critical projects and programs from initiation through completion, defining scope, objectives, milestones, dependencies, resourcing, and success criteria.
• Lead multi-stream programs involving several teams and workstreams, managing sequencing, dependencies, integration points, and delivery timelines.
• Drive initiatives forward, remove blockers, follow up with stakeholders, and keep teams aligned around priorities and decisions.
• Identify and manage risks, assumptions, issues, and dependencies, establishing clear ownership and escalating issues appropriately.
• Coordinate across business, product, engineering, IT, data, vendors, and system integrators.
• Work within Agile delivery environments, including Scrum, Agile at Scale, and PI Planning, while maintaining appropriate project governance.
• Maintain a consolidated view of the Client Engagement portfolio, including project status, priorities, capacity, dependencies, risks, and value delivered.
• Prepare and facilitate portfolio reviews with domain leadership and provide executive-level reporting on progress, decisions, risks, and escalations.
• Partner effectively with Agile Coaches while maintaining clear accountability for project and program management.
• Apply established PMO methodologies, playbooks, and best practices across projects and programs.
• Develop and improve project and portfolio management tools, templates, dashboards, reporting, and governance artifacts.
• Contribute lessons learned and best practices to the broader project management community.

Benefits

• Remote and hybrid work options, depending on country.
• Career advancement, international mobility, and professional development programs.
• Learning and development opportunities, including access to tools, training, and industry experts.
• Medical, dental, and vision insurance for employees and their families.
• Employer contributions to Health Savings Accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed