Senior Program & Project Manager

Verizon • Alpharetta, GA

5d • Hybrid

About The Position

This role within the Deal Velocity organization provides Tier I and Tier II operational support to regional Pricing & Contract Management (PCM) analysts and management. The position helps PCM teams create special pricing solutions, resolves complex pricing and contract-term requests, and represents PCM on special projects to support corporate objectives.

The role develops and executes global policies for PCM analysts, represents PCM during wireline product launches and cross-functional process work, and partners with teams across marketing, legal, finance, regulatory, and operations. It manages PCM support tickets, addresses issues raised by the user community, reduces ticket volume through education and system improvements, contributes to complex deal strategies, and helps resolve pricing-related billing issues.

The position represents the pricing function for platforms used in quoting, ordering, contracting, and invoicing. It identifies and implements strategic initiatives, develops business requirements, collaborates with product, IT, pricing, and finance stakeholders, and designs and performs user acceptance testing. It also creates and maintains product profitability models and efficiency tools, provides subject-matter expertise for product rates and promotions, and develops global training, communications, and knowledge materials for PCM.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Six or more years of experience managing special pricing arrangements and custom customer agreements.
• Deep understanding of standard wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing.
• Proficiency in profit and loss modeling, cash flow analysis, and financial analysis.
• Experience writing and reviewing business requirements for pricing, billing, and contracting tools.
• Proficiency in Google Workspace and Microsoft Office.
• Hands-on experience with ServiceNow.

Nice To Haves

• Bachelor's degree in Finance, Economics, Business, or equivalent experience.
• Ability to make sound business decisions quickly under pressure, with a focus on quality improvement and process efficiency.
• Strong organizational, communication, presentation, and interpersonal skills, with relationship management abilities.

Responsibilities

• Develop and execute global PCM policies based on pricing and product changes, promotions, and financial guidelines.
• Represent PCM in the wireline product launch process and on cross-functional process teams to ensure PCM impact and alignment are prioritized.
• Engage with stakeholders across marketing, legal, finance, regulatory, and operations.
• Manage the PCM analyst support ticket queue and ensure timely IT resolution of user-impacting issues.
• Address daily issues reported by the PCM user community related to assigned initiatives.
• Reduce ticket volume through proactive user education and system enhancements.
• Collaborate with PCM on deal strategy and provide input on complex deals.
• Assist in resolving pricing-related billing issues.
• Represent the pricing tower for the platform used in quoting, ordering, contracting, and invoicing in identifying and implementing strategic initiatives.
• Develop business requirements to improve work efficiency for cross-functional end users and the PCM analyst community.
• Collaborate with product, IT, pricing, and finance stakeholders to ensure decisions positively affect PCM workflows.
• Design thorough test cases and perform user acceptance testing for quote-to-order systems and new capabilities.
• Create and maintain product-specific profitability models and efficiency tools for PCM.
• Serve as a subject-matter expert in specific product areas and support marketing and pricing in developing new rates, pricing floors, and promotions in compliance with corporate strategy and regulations.
• Develop and deliver global PCM training sessions, communications, and enablement materials for new products, tools, and pricing program initiatives.
• Design content for the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Incentive-based compensation with potential to earn more, and possible premium pay such as overtime, shift differential, holiday pay, or allowances depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Other incentives and an award-winning total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior