Senior Program & Project Manager
About The Position
The Senior Program & Project Manager works within Verizon’s Deal Velocity organization, providing Tier I and Tier II operational support to regional Pricing & Contract Management (PCM) analysts and management. The role helps PCM teams develop special pricing solutions, resolves complex pricing and contract-term requests, and represents PCM on special projects to support alignment with corporate objectives. The position develops global PCM policies in response to pricing, product, promotion, and financial changes; represents PCM during wireline product launches and on cross-functional process teams; and engages with marketing, legal, finance, regulatory, and operations partners. It manages the PCM support ticket queue, responds to user issues, supports complex deal strategy and pricing-related billing resolutions, and works to reduce ticket volume through education and system improvements. The role also represents the pricing tower for quote-to-order platforms, develops business requirements and strategic initiatives, collaborates with product, IT, pricing, and finance stakeholders, and designs and performs user acceptance testing. Additional work includes creating and maintaining profitability models and efficiency tools; supporting product-specific pricing, rate, pricing-floor, and promotion development; and creating training, communications, newsletter content, and ServiceNow knowledge-base materials.
Requirements
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
- Six or more years of experience managing special pricing arrangements and custom customer agreements.
- Deep understanding of standard Wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing.
- Proficiency in profit and loss modeling, cash flow analysis, and financial analysis.
- Experience writing and reviewing business requirements for pricing, billing, and contracting tools.
- Proficiency in Google Workspace and Microsoft Office.
- Hands-on experience with ServiceNow.
Nice To Haves
- Bachelor's degree in Finance, Economics, Business, or equivalent experience.
- Ability to make sound business decisions quickly under pressure, with a focus on quality improvement and process efficiency.
- Strong organizational, communication, presentation, and interpersonal skills, with relationship management abilities.
Responsibilities
- Develop and execute global policies for PCM analysts based on pricing, product, promotion, and financial guideline changes.
- Represent PCM during the wireline product launch process and on cross-functional process teams, ensuring PCM impacts and alignment are considered.
- Engage with cross-functional teams across marketing, legal, finance, regulatory, and operations.
- Manage the PCM analyst support ticket queue and ensure timely IT resolution of user-impacting issues.
- Address daily user-community issues related to assigned initiatives.
- Reduce ticket volume through proactive user education and system enhancements.
- Collaborate with PCM on deal strategy and provide input on complex deals.
- Assist in resolving pricing-related billing issues.
- Represent the pricing tower for platforms used for quoting, ordering, contracting, and invoicing in identifying and implementing strategic initiatives.
- Develop business requirements to improve efficiency for cross-functional end users and PCM analysts.
- Collaborate with product, IT, pricing, and finance stakeholders to ensure decisions support PCM workflows.
- Design thorough test cases and perform user acceptance testing for quote-to-order systems and new capabilities.
- Create and maintain product-specific profitability models and efficiency tools for PCM.
- Serve as a subject matter expert in specific product areas and support marketing and pricing in developing new rates, pricing floors, and promotions in compliance with corporate strategy and regulations.
- Develop and deliver global PCM training sessions, communications, and enablement materials for new products, tools, and pricing initiatives.
- Design content for the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance and AD&D insurance.
- Identity theft protection.
- Pet insurance and group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on role.
- Up to 15 days of vacation per year for newly hired employees, with more vacation accruing with additional service.
- Other incentives and an award-winning total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
