Project & Program Management, Senior Manager

Astreya•Santa Clara, CA

About The Position

The Project & Program Management Senior Manager is a highly collaborative leader focused on the continual development of existing Astreya Managed Services. The role administers projects, allocates resources, supports project-plan updates, follows up with project resources, tracks deliverables and milestones, and analyzes project data. The position establishes operational objectives and work plans, delegates assignments to subordinates, and reviews other managers’ objectives to assess operational success. It helps develop, modify, and execute company policies affecting immediate operations and potentially the company as a whole. The role oversees complex, cross-functional technical projects and manages a large, diverse group of employees, often across multiple departments or programs. The Senior Manager collaborates with Astreya colleagues and customer stakeholders to set priorities and service-improvement timelines, plan and execute projects, define success, and meet milestones and organizational objectives. The role owns program reporting and metrics delivery, helps develop and maintain service-reporting dashboards, and is responsible for standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks. It also supports employee onboarding, training, service improvement, hiring, coaching, career development, and succession planning. Other duties may be assigned.

Requirements

Bachelor’s degree (B.S./B.A.) from a four-year college or university and 8 or more years of related experience and/or training, or an equivalent combination of education and experience.
Ability to regularly interact with senior management or executive levels on matters involving several functional areas, divisions, and/or customers.
Ability to change others’ thinking or gain acceptance in sensitive situations without damaging relationships.
Strong communication and listening skills, with the ability to adapt verbal and written communication to each interaction.
Ability to multitask and adapt to changing priorities.
Ability to manage high-pressure situations and short timelines.
Highly collaborative and proactive approach.
Strong attention to detail.
Critical-thinking and problem-solving skills, including the ability to determine when a problem is resolved.
Analytical, data-driven approach to reviewing and solving problems.
Experience developing operational-level solutions to eliminate process- or technology-related issues.
Experience managing technical projects.
Program management experience.

Nice To Haves

Experience performing SQL queries.
Experience using purpose-built applications in addition to standard office suites.

Responsibilities

Oversee multiple complex, cross-functional, technical projects.
Collaborate with Astreya team members, leaders, individual contributors, and customer business stakeholders.
Align internal Astreya teams and customer stakeholders on priorities and service-improvement timelines.
Structure and drive project planning and schedules, define project success, and execute to meet milestones and organizational objectives.
Own program reporting and metrics delivery.
Collaborate with Astreya and the customer to develop and maintain service-reporting dashboards.
Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure responsible Astreya service owners update and complete them on time.
Manage a large, diverse group of employees, often across multiple departments or programs.
Implement personnel onboarding, training, and service-improvement activities, ensuring systems, methodologies, and procedures are in place.
Work with Talent Acquisition Teams to develop hiring pipelines and processes, and interview candidates when necessary.
Gather requirements with internal teams and drive solutions with internal and external stakeholders throughout all stages of assigned projects.
Develop and maintain resources through coaching and guidance, support career planning, and build succession plans.
Administer projects, allocate resources, support project-plan updates, follow up on project tasks, track deliverables and milestones, and analyze project data.
Perform other duties as required.