Project & Program Management, Senior Manager

Astreya•Santa Clara, CA

9h•$108,000 - $180,000

About The Position

The Project & Program Management Senior Manager is a highly collaborative leader focused on the continual development of existing Astreya Managed Services. The role administers projects, allocates resources, supports project-plan updates, follows up with project resources on tasks, tracks deliverables and milestones, and analyzes project data. The position establishes operational objectives and work plans, delegates assignments to subordinates, reviews other managers’ objectives to assess operational success, and helps develop, modify, and execute company policies that affect immediate operations and may have company-wide impact. It oversees multiple complex, cross-functional technical projects and manages a large, diverse group of employees, often across multiple departments or programs. The Senior Manager partners with Astreya teams and customer stakeholders to align priorities and service-improvement timelines, structure project plans and schedules, define project success, and drive execution toward milestones and organizational objectives. The role owns program reporting and metrics, develops and maintains service-reporting dashboards with the customer, and owns the standard Monthly Operational Reporting and Quarterly Business Review decks, ensuring timely updates and completion by the responsible Astreya service owner. The role also implements personnel onboarding, training, and service-improvement activities; works with Talent Acquisition to develop hiring pipelines and processes and interviews candidates when needed; gathers requirements and drives solutions with internal and external stakeholders throughout assigned projects; and coaches and guides team members in career planning and succession development. Other duties may be assigned.

Requirements

Bachelor’s degree (B.S./B.A.) from a four-year college or university and 8+ years of related experience and/or training, or an equivalent combination of education and experience.
Experience managing technical projects.
Program management experience.
Ability to interact regularly with senior management or executive levels on matters concerning multiple functional areas, divisions, and/or customers, and to gain acceptance or change others’ thinking in sensitive situations without damaging relationships.
Strong communication and listening skills, with the ability to adapt verbal and written conversations to each interaction.
Ability to multitask and adapt to changing priorities.
Ability to manage high-pressure situations and short timelines.
Highly collaborative and proactive approach.
Extremely detail-oriented.
Critical-thinking and problem-solving ability, including determining when a problem is resolved.
Analytical, data-driven approach to reviewing and solving problems.
Experience developing operational-level solutions to eliminate process- or technology-related issues.

Nice To Haves

Experience performing SQL queries.
Experience using purpose-built applications and standard office suites.

Responsibilities

Oversee multiple complex, cross-functional technical projects.
Collaborate with Astreya team members, leaders, individual contributors, and customer business stakeholders.
Align internal Astreya teams and customer stakeholders on priorities and service-improvement timelines.
Structure and drive project planning and schedules, define project success, and execute to meet milestones and organizational objectives.
Own program reporting and metrics delivery.
Develop and maintain service-reporting dashboards with Astreya and the customer.
Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.
Manage a large, diverse group of employees, often across multiple departments or programs.
Implement personnel onboarding, training, and service-improvement activities, ensuring systems, methodologies, and procedures are in place.
Work with Talent Acquisition Teams to develop candidate pipelines and hiring processes, and interview candidates when necessary.
Gather requirements and drive solutions with internal and external stakeholders through all stages of assigned roadmap projects.
Coach and guide team members in career planning and develop succession plans for future career growth opportunities.
Establish operational objectives and work plans and delegate assignments to subordinates.
Review other managers’ objectives to determine operational success.
Participate in developing, modifying, and executing company policies that affect immediate operations and may have company-wide effect.
Administer projects, allocate resources, support project-plan updates, follow up on project tasks, track deliverables and milestones, and analyze project data.
Perform other duties as required.