Program/Project Management Senior Analyst

Salesforce•Indianapolis, IN

2d•$94,000 - $142,300

About The Position

The CSM/CRM Center of Excellence team supports the Customer Success Management/Customer Risk Management organization by coordinating key initiatives, maintaining operational rigor, and partnering across teams to improve employee and customer experiences. Partners include Offer Management, Cloud Success, the Customer Success COO organization, and Sales Strategy. Salesforce is seeking a detail-oriented, collaborative individual contributor to support priority programs and recurring business deliverables. Reporting to the Senior Director, Programs & Governance, this hands-on role involves organizing workstreams, tracking progress, developing clear materials, and coordinating with partners. It is suited to someone with senior-analyst-level program coordination, communication, and problem-solving skills who wants to grow their experience. Initial priorities include coordinating the Signature trial program by maintaining plans and trackers, organizing stakeholder meetings and follow-ups, tracking activities and milestones, collecting updates and feedback, and preparing status reports. The role also supports the release readiness overview by gathering team inputs, maintaining timelines and version control, organizing content into slides, following up on contributions, and assisting with review and publication. The role supports program orchestration and execution rather than independently setting overall strategy. Additional projects, reporting, operational coordination, and special assignments may be taken on as team needs evolve.

Requirements

Experience in a program coordination, project support, business operations, analyst, or similar role.
Strong attention to detail and follow-through, with the ability to manage multiple tasks and deadlines.
Good written and verbal communication skills, including the ability to summarize updates and ask clear questions.
Ability to collaborate with cross-functional colleagues and build dependable working relationships.
Comfort organizing information, maintaining trackers, and turning inputs into useful summaries or presentations.
Working knowledge of Google Slides, Google Sheets, and Google Docs, or comparable productivity tools.
Foundational analytical and problem-solving skills, including the ability to identify issues and seek input when needed.
Willingness to learn new business processes and work effectively when priorities or requirements change.
A proactive, curious, service-oriented mindset and openness to feedback and coaching.

Nice To Haves

Familiarity with Salesforce products, Signature Success, or Customer Success organizations.
Experience coordinating trials, pilots, launches, enablement, or release readiness activities.
Familiarity with Slack, CRM systems, project-tracking tools, and basic reporting.

Responsibilities

Support day-to-day coordination and execution of assigned programs, including the Signature trial program and release readiness overview.
Maintain project plans, action logs, milestones, schedules, and status trackers.
Coordinate meetings, document decisions and action items, and follow up with partners on agreed deliverables.
Gather, validate, and consolidate information from stakeholders for program updates and leadership materials.
Build and refresh clear, accurate Google Slides presentations, including the release readiness overview deck.
Track basic program metrics, participation, feedback, and progress; identify trends or gaps for discussion with program leads.
Flag risks, blockers, or conflicting information and help coordinate follow-up or escalation.
Support consistent communications, documentation, and process improvements across workstreams.
Research operational questions, organize findings, and recommend practical next steps as part of ad hoc analysis.
Contribute to other Account Success projects and priorities as assigned.