Program/Project Senior Manager

Protiviti•Houston, TX

4d•Hybrid

About The Position

Protiviti is seeking a Technology Senior Manager for its growing Project & Program Management team. The role partners with clients to manage complex business and technology projects and transformations, address problems, and provide advice and solutions. The Senior Manager develops strategies for complex business problems, delivers solutions using current tools and methods, builds lasting client relationships through quality delivery, and represents Protiviti in the business community. The role also mentors and develops teams and oversees successful completion of project work plans. The position focuses on technology program delivery, program management as a service (PMaaS), and program office modernization and enablement. Work may include program strategy and roadmaps, governance, agile transformation, portfolio optimization, enterprise and platform modernization, program risk management, managed program services, and infrastructure, cloud, or core modernization. The role also involves client relationship development, business development support, team leadership, and work across a diverse portfolio of clients and industries. Protiviti follows a hybrid workplace model combining in-person work and remote work. The balance varies by client, project, team, and other business factors. Work may take place at local Protiviti offices or client sites, with local or out-of-state travel depending on project and client needs.

Requirements

Bachelor’s degree in a relevant discipline, such as MIS or CIS.
At least 7 years of experience in professional services and large-scale business and technology project and program management roles.
Demonstrated experience with technology program delivery, PMaaS, and program office modernization and enablement.
Experience planning and executing strategic IT technology initiatives, including program office strategy and operating models, governance, agile/scaled-agile transformation, PPM automation, and investment and portfolio optimization.
Experience with program strategy and roadmaps, custom solutions, ERP and enterprise applications, industry-specific solutions, program risk management, and agile-enabled business or enterprise transformation.
Experience managing PMaaS engagements and managed-output or managed-capacity engagements, program support or operations, infrastructure/cloud/core modernization, and global program support or right-shoring.
Experience with enterprise technologies, including ERPs, CRM, platforms, and data applications.
Experience with cloud technologies, including platforms, infrastructure, and software as a service.
Experience working on enterprise transformation initiatives, such as platform modernization.
Ability to establish and cultivate business relationships and a professional network, including relationships with senior executives.
Ability to translate and communicate issues or challenges to client personnel, including executives.
Leadership and direct supervisory experience, including performance appraisals, mentoring and coaching, work oversight and review, cross-team coordination, and motivating teams.
Proficiency with project and program management tools.
Proficiency with multiple project and work management delivery methodologies, such as waterfall, agile, and hybrid.

Nice To Haves

Professional certification such as PMP, Agile Scrum/Product Owner, SAFe, or similar.

Responsibilities

Manage complex client business and technology projects, programs, and transformations.
Develop strategies and solutions to address complex client business problems and needs.
Build lasting relationships with client personnel through high-quality delivery and communicate issues and challenges to client personnel, including executives.
Develop a professional network and represent Protiviti in the market and business community.
Mentor, coach, and develop team members; conduct performance development and appraisals; oversee and review work; coordinate across teams; and motivate team members.
Oversee successful completion of project work plans.
Promote a positive team culture and open communication among engagement team members.
Contribute to client proposals and strategies to win new business.
Identify opportunities to integrate product solutions and resources to improve client service capabilities.
Support program office strategy and operating models, governance design and enablement, agile or scaled-agile transformation, PPM automation, and investment and portfolio optimization.
Lead or support technology program strategy and roadmaps, program management, program risk assessment and remediation, and enterprise transformation initiatives.
Manage PMaaS engagements and oversee managed-output and managed-capacity engagements, program support and operations, infrastructure/cloud/core modernization programs, and global program support and right-shoring.
Evaluate, summarize, organize, and interpret data.

Benefits

Medical, dental, and vision coverage.
Flexible spending and health savings accounts (FSA and HSA).
Life and accident insurance.
Adoption and fertility assistance.
Paid parental leave of up to 10 weeks.
Short- and long-term disability coverage.
Company 401(k) plan with an employer match of 50% on the first 6% of employee contributions.
Choice Time Off for vacation, personal needs, and sick time; new hires receive up to 20 days per calendar year, with amounts varying by years of service.
Up to 11 paid holidays per calendar year.
Annual bonus plan with eligible employees offered additional cash and/or discretionary stock compensation opportunities.