Senior Project Manager - Healthcare Operations

Health insurance that's with you, every step of the way.•Minnetonka, MN

2d•Hybrid

About The Position

Medica is a nonprofit health plan serving more than a million members in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The Operations Project Manager IV is responsible for the development and implementation of assigned projects and initiatives and serves as a single point of contact for those projects. The role provides subject matter expertise using established project management techniques and focuses on planning, development, direction, coordination, and implementation of Operations growth initiatives, efficiency projects, and enterprise-level projects affecting Operations functions. Other duties may be assigned. The position leads cross-functional Operations projects, coordinates delivery planning and resources, manages risks and dependencies, and communicates status and recommendations to sponsors and stakeholders. It also applies Operations PMO methods and standards, maintains project documentation, and identifies opportunities for continuous improvement. This is an office role requiring onsite work an average of three days per week. Candidates may be located near the Minnetonka, Minnesota, or Madison, Wisconsin, office. Medica does not offer work visa sponsorship; candidates must be legally authorized to work in the United States at the time of application.

Requirements

Bachelor's degree or equivalent experience in a related field.
Seven years of project management experience beyond degree.
Strong written and verbal communication skills.
Proven ability to build and maintain relationships and lead through influence.
Ability to work independently and in group settings.
Ability to work with ambiguity in a frequently changing environment.
Comfort communicating with all organizational levels, including the C-suite.
Ability to follow Operations project management standards and use defined templates.

Nice To Haves

Ten or more years of experience in the health insurance industry, such as claims, call center, enrollment, or billing.
Project Management Professional certification.
Lean/Six Sigma certification.

Responsibilities

Lead assigned cross-functional Operations projects and initiatives, ensuring alignment with objectives and successful delivery.
Coordinate project planning, sequencing, milestones, resources, risks, issues, dependencies, and constraints with stakeholders, escalating matters that may affect broader initiatives.
Provide project status, insights, risks, and recommendations to sponsors and stakeholders to support decision-making.
Establish clear roles, responsibilities, deliverables, and expectations across cross-functional teams while fostering accountability and collaboration.
Partner with Operations leaders and stakeholders on project feasibility, execution considerations, risks, and dependencies; provide data-driven analysis and recommendations.
Build relationships and lead through influence, communicating status, decisions, issues, and recommendations across organizational levels.
Apply Operations PMO standards, methodologies, templates, and reporting practices.
Promote disciplined project planning, RAID management, reporting, project closure, and maintenance of project documentation and status.
Identify lessons learned and opportunities to improve Operations PMO processes, standards, and practices.
Develop or support the development of strategic business cases and project scope documents.
Identify project resources and obtain leadership buy-in to deliver projects on time, in scope, and on budget.
Develop and maintain readiness project plans, decision logs, project status, and communications about issues and risks.
Manage RAID logs and drive resolution of questions, issues, and risks.
Schedule effective meetings, prepare agendas, ensure notes and follow-ups are communicated, and drive follow-ups to closure.
Maintain a master inventory of assigned projects and provide status updates to stakeholders and business owners.
Escalate project risks and issues that may affect other projects or initiatives, and drive mitigation or risk acceptance.