Senior Project Manager Healthcare - Hybrid

City of Hope • Duarte, CA

2d • Hybrid

About The Position

The Senior Project Manager leads multiple strategic, continuous improvement, and efficiency projects from inception through implementation in a cross-functional environment, primarily focused on clinical and operational work. As a senior individual contributor on the Performance Excellence team, this role partners with operational, clinical, and administrative leaders to improve performance, streamline processes, and deliver measurable outcomes.

The position supports business units throughout the project life cycle, including intake, scoping, business case development, stakeholder alignment, execution, change management, and post-implementation support. It ensures projects are defined, approved, planned, documented, resourced, scheduled, monitored, and completed in alignment with organizational priorities. The role also contributes to performance metrics, dashboards, service level expectations, and monitoring mechanisms, and may support training, standard work, policy and procedure analysis, and knowledge transfer to sustain improvements.

The Senior Project Manager manages complex initiatives with broad organizational impact, facilitates executive-level discussions, provides operational leaders with data-driven insights, and mentors Project Managers through coaching, best-practice sharing, and escalation support. The role bridges strategic intent and tactical execution while reinforcing continuous improvement and operational excellence. The position has a hybrid schedule, averaging approximately two onsite days, based on project needs.

Requirements

• Bachelor's degree in business administration, public or government administration, finance, healthcare administration, or a related field; three additional years of experience, in addition to the minimum experience, may substitute for the minimum education requirement.
• At least 5 years of professional project management experience.

Responsibilities

• Lead continuous improvement initiatives focused on operational efficiency, quality, service, cost, capacity, and throughput.
• Apply Lean, Six Sigma, and data-driven methodologies to identify root causes and design sustainable solutions.
• Develop future-state workflows, standard work, and performance expectations.
• Partner with operational and clinical leaders to implement improvements and embed changes into daily operations.
• Support change management activities to drive adoption and long-term sustainability.
• Establish performance metrics, dashboards, and monitoring mechanisms to track outcomes.
• Conduct post-implementation evaluations to validate results and identify further improvement opportunities.
• Model best practices and disciplined execution to reinforce a culture of continuous improvement.
• Lead all phases of assigned projects and improvement initiatives, including planning, execution, monitoring, and closeout.
• Develop, maintain, and actively manage integrated project plans, timelines, milestones, and deliverables.
• Manage scope, risks, issues, dependencies, and change control processes.
• Coordinate and lead cross-functional project teams, including internal resources.
• Monitor project performance, quality, resource utilization, and outcome achievement.
• Chair project meetings, steering committee updates, and post-implementation reviews.
• Communicate project status, risks, and outcomes to stakeholders and leadership.
• Apply standardized project management tools, methodologies, and best practices to improve delivery success.
• Clarify, rationalize, and document project and improvement requests across operational, clinical, and administrative functions.
• Partner with leaders to define problem statements, objectives, scope, success metrics, and constraints.
• Lead current-state assessments using data analysis, process mapping, and stakeholder interviews.
• Identify improvement opportunities, risks, dependencies, and interrelationships across functions.
• Lead development of business cases, project charters, benefits realization plans, ROI, and value assessments.
• Facilitate structured planning sessions, workshops, and working sessions with cross-functional stakeholders.
• Ensure appropriate leadership and subject matter expert engagement during initiative definition and prioritization.
• Support fiscal planning and resource estimation for assigned initiatives.
• Prepare and review project documentation, standard work, training materials, and implementation guides.
• Facilitate training sessions, workshops, and knowledge transfer for stakeholders and end users.
• Serve as a liaison between operational teams, leadership, and support teams.
• Coach and guide Project Managers on project delivery, problem-solving, and continuous improvement best practices.
• Promote consistent use of best practices, tools, and standards across initiatives.
• Engage relevant participants in change management activities where appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior