Senior Project Manager - Healthcare Operations

Medica•Madison, WI

2d•$100,300 - $150,465•Hybrid

About The Position

The Operations Project Manager IV is responsible for all aspects of developing and implementing assigned projects and initiatives, serving as a single point of contact and applying established project management techniques. The position focuses on planning, development, direction, coordination, and implementation of Operations growth initiatives, efficiency projects, and enterprise-level projects affecting Operations functions. Other duties may be assigned. The role leads cross-functional Operations projects, coordinates plans, milestones, resources, risks, issues, dependencies, and constraints, and communicates project status and recommendations to sponsors and stakeholders. It provides leadership across teams, partners with Operations leaders on feasibility and execution, and promotes accountability and collaboration. The position also applies Operations PMO standards and practices, maintains project documentation and reporting, manages RAID activities and project closure, and identifies lessons learned and process improvements. This is an office role requiring onsite work an average of three days per week. Candidates may be located near the Minnetonka, Minnesota, or Madison, Wisconsin, office. Medica does not offer work visa sponsorship; applicants must be legally authorized to work in the United States when applying.

Requirements

Bachelor's degree or equivalent experience in a related field.
At least 7 years of project management experience beyond the degree.
Strong written and verbal communication skills.
Proven ability to build and maintain relationships and lead through influence.
Ability to work independently and in group settings.
Ability to work with ambiguity in a frequently changing environment.
Comfort communicating with all organizational levels, including the C-suite.
Legally authorized to work in the United States at the time of application; visa sponsorship is not offered.

Nice To Haves

10 or more years of experience in the health insurance industry, such as claims, call center, enrollment, or billing.
Project Management Professional certification.
Lean/Six Sigma certification.

Responsibilities

Lead assigned cross-functional Operations projects and initiatives, ensuring alignment with objectives and successful delivery.
Coordinate project planning, sequencing, milestones, resources, risks, issues, dependencies, and constraints with stakeholders; escalate matters that may affect broader initiatives.
Provide project status, insights, risks, and recommendations to sponsors and stakeholders to support decision-making.
Establish roles, responsibilities, deliverables, and expectations across cross-functional teams while fostering accountability and collaboration.
Partner with Operations leaders and stakeholders on project feasibility, execution considerations, risks, and dependencies; provide data-driven analysis and recommendations.
Build effective relationships, lead through influence, and communicate project status, decisions, issues, and recommendations across organizational levels.
Apply Operations PMO standards, methodologies, templates, and reporting practices.
Promote disciplined project planning, RAID management, reporting, project closure, and maintenance of project documentation and status.
Identify lessons learned and opportunities to improve Operations PMO processes, standards, and practices.
Develop or support development of strategic business cases and project scope documents.
Identify project resources and obtain leadership buy-in to deliver projects on time, within scope, and on budget.
Develop readiness project plans with delivery and readiness resources; maintain decision logs and communicate status, issues, and risks.
Manage RAID logs and drive resolution of questions, issues, and risks.
Schedule and facilitate effective meetings, capture and distribute notes, assign follow-ups, and ensure follow-ups are completed.
Maintain an inventory of assigned projects and provide status updates to stakeholders and business owners.
Escalate risks and issues that may affect other projects or initiatives and drive mitigation or risk acceptance.