Project Manager - Healthcare

CGI•Burlington, MA

About The Position

The Project Manager works with executive and business sponsors to implement new capabilities and support operational processes by managing enterprise-wide projects from end to end. The role oversees strategic technology initiatives for healthcare clients, with responsibility for planning, implementing, and managing technical and business projects using project management principles and methodologies. The Project Manager partners with stakeholders across business and technology domains, builds relationships across departments, and uses situational leadership, escalation strategies, and executive communication to navigate complex dynamics. The role provides end-to-end oversight of projects on the Commercial Payer side and requires knowledge of premium billing and benefit accumulators to support new offerings. The position is located near CGI’s Burlington, Massachusetts office. Projects may use Agile and/or Waterfall approaches, and the role includes managing project scope, schedule, budget, risk, resources, vendors, and change management. CGI describes a culture rooted in ownership, teamwork, respect, and belonging, with opportunities to develop skills and work with colleagues and clients across a global consulting firm.

Requirements

Bachelor’s degree in computer science or a relevant field, or relevant experience; an advanced degree is preferred.
Strong healthcare payer experience in premium billing and accumulators.
10+ years of program or project management experience.
At least 3 years of process management experience.
At least 3 years of health insurance operations experience if PMP certified, or 5 years if not PMP certified.
Proven record of meeting project deadlines with successful outcomes.
Ability to work effectively in a hands-on, matrix-management environment.
Strong negotiating, influencing, and advocacy skills.
Outstanding communication and relationship-management skills.

Nice To Haves

Advanced degree.
Experience with CQI, TQM, PDCA, PMBOK, or other formal improvement techniques.
PMP certification.
Agile certification.

Responsibilities

Manage all phases of the project management life cycle, from ideation to closure, including budgeting, change management, and external vendor management.
Lead implementation of tools and methodologies used to manage project scope, schedule, budget, risk, and resource allocation and management for Agile and/or Waterfall projects.
Organize teams across multiple workstreams and facilitate communication among cross-functional teams.
Build professional relationships and communicate across levels, from individual contributors to IT and business leadership.
Identify, manage, track, and mitigate technical risks that could affect project success.
Escalate issues and challenges through the appropriate chain of command, along with proposed mitigations and strategies.
Coach and mentor project coordinators and project managers, and lead effectively in a matrix environment.
Influence project sponsors, owners, teams, and extended stakeholders; provide thought leadership and drive organizational initiatives to closure.
Develop content for program stakeholder and executive steering meetings as needed, and report program status according to organizational guidelines.
Use strong verbal and written communication to manage challenging dynamics.
Understand the application landscape, identify opportunities for improvement, and mobilize teams to drive innovation and achieve desired outcomes.