Senior Project Manager

Stanford Health Care•Menlo Park, CA

4d•$69 - $91•Hybrid

About The Position

The Senior Project Manager manages the programming, planning, and activation of complex and strategic organizational projects under the general supervision of the Director. The role is accountable for overall project delivery, ensuring projects remain within scope and budget, meet schedules and program objectives, and comply with applicable government regulations and organizational requirements. The Senior Project Manager serves as the primary owner and communicator for assigned projects and as a liaison among clients, operational leaders, project teams, consultants, contractors, vendors, and regulatory agencies. This leadership position establishes project governance and communication requirements; defines objectives and deliverables; monitors and controls projects; identifies, assesses, and manages risks and escalations; and aligns leadership support. It provides foundational planning, scheduling, delegation, and oversight of project resources, including project managers and coordinators. The role also directs their work assignments, schedules, and operational needs, and mentors project staff. The position works within Facilities Services’ Business Operations & Strategic Initiatives context, using established standard work, processes, and tools. It leads concurrent projects and cross-functional improvement programs, maintains project plans and documentation, manages stakeholder communications and project reporting, and supports budget and resource planning. The role applies Lean practices and quality controls, and ensures conformance with department, hospital, university, regulatory, and project-participant requirements.

Requirements

Bachelor’s degree in a work-related discipline or field from an accredited college or university, or applicable professional experience.
At least 5 years of progressively responsible, related work experience.
Ability to work independently, make sound decisions, and meet time-sensitive deadlines.
Ability to exercise judgment and make effective decisions.
Ability to present facts and recommendations effectively in oral and written form.
Ability to read, analyze, and interpret complex documents.
Ability to write reports using original or innovative techniques or style.
Ability to identify issues, risks, and escalations; assemble data; validate conclusions; and incorporate resolutions.
Strong knowledge of medical and non-medical equipment, organizational programs, and procedures.
Basic experience with business-case preparation and cost-benefit analysis.
Expertise in Microsoft Office Suite (Excel, Word, PowerPoint, and Visio) and Microsoft SharePoint.
Moderate proficiency with Microsoft Project, Primavera, and another project portfolio management (PPM) software tool.
Demonstrated track record of establishing priorities and meeting deadlines.
Demonstrated motivation and initiative as a self-starter.
Strong interpersonal, presentation, and facilitation skills to communicate with and persuade a wide range of audiences.
Superior supervisory and matrix-management skills, including the ability to oversee delegated tasks.
Ability to serve as a change agent and transformational leader.
Advanced ability to identify, develop, and quantify required corrective action plans.
Ability to manage a significant workload, prioritize projects appropriately, and work independently.
Executive-level presence.
Excellent conflict-resolution skills.
Effective leadership, influencing, and delivery of work through others.
Workshop design and facilitation experience.

Nice To Haves

Seven years in project leadership roles, including three years of consulting experience with a major firm, or two years managing complex corporate-wide major programs or initiatives for large organizations.
Lean Six Sigma certification.
Project Management Professional (PMP) certification.

Responsibilities

Conduct project intake; develop project teams; define objectives and scope; document current- and future-state processes, risks, and assumptions; maintain project schedules; and oversee workflow development and implementation.
Lead client engagement, project development, strategic decision-making, project scope, and deliverables.
Collaborate with management and provide recommendations on policies, procedures, business development opportunities, strategic planning, and resource planning.
Lead large strategic and cross-functional improvement programs by defining strategic intent and overseeing deliverables to meet project goals.
Manage project design and structure for key departmental endeavors and incorporate client business objectives into current and future projects.
Direct project managers and project/senior project coordinators in project design, development, and execution; mentor project staff.
Coordinate with the Transition Strategy Senior Operations Manager and BOSI manager on project budget targets, status, and related issue resolution.
Develop and maintain relationships with project owners, operational leaders, business services, IT, vendors, and other stakeholders; balance stakeholder interests and understand customer requirements.
Drive change across physician groups while balancing clinical, academic, and research interests.
Coordinate and oversee all aspects of projects, track milestones and deadlines, assign responsibilities, monitor progress, and deliver multiple projects of varying sizes to successful completion.
Follow Transition Strategy standard work and processes; develop detailed project plans and complete required project documentation.
Define project scope, duration, resources, costs, and the approach for attaining objectives.
Conduct project kickoff meetings, communicate roles and expectations, and serve with the project coordinator as an initial point of contact.
Create and maintain detailed project work plans using designated project management tools; report status and manage issues, risks, and escalations.
Coordinate post-project reviews and lessons-learned meetings after project stabilization.
Communicate project status, issues, risks, escalations, and required actions to participants regularly and in a timely manner, including through executive-level presentations.
Prepare and maintain accurate, timely, auditable project documents and cost estimates in accordance with department procedures.
Prepare and manage project reports and budgets for senior leadership; track overall budget targets and stay current on budget status, purchase orders, and vendor relationships in coordination with BOSI.
Apply working knowledge of facilities, patient care services, IT, business services, patient experience, operational efficiency, supply chain, engineering, and maintenance activities.
Incorporate Lean practices to manage stakeholder and operational leader expectations.
Assist in developing policies, guidelines, and standards, and represent the department on committees and professional organizations.
Implement quality-control measures and ensure compliance with department, hospital, and university policies, government codes, regulations, and project requirements, including regulatory, OSHPD, and Joint Commission requirements.
Apply a basic understanding of building maintenance systems and/or building infrastructure (BMS).
Conduct project-planning workshops to create project charters, lock scope, identify deliverables, create schedules, and identify critical paths.