Senior Project Manager - Commercial Cards Client Change Management, Client Connectivity

HSBC•Chicago, IL

2d•$92,900 - $166,000•Hybrid

About The Position

HSBC is hiring a Senior Project Manager for its Commercial Cards Client Change Management team. The role supports global customers with implementing and enhancing commercial-card programs, payment solutions, and connectivity services. It works across commercial cards, client connectivity, technology, and operational delivery, overseeing complex cross-border initiatives from planning through implementation and post-launch optimization. The Senior Project Manager works with clients, product teams, technology, operations, vendors, and regional stakeholders to establish clear governance, deliver projects on time, and provide a smooth client onboarding experience. The role also supports data integrity and security and the adoption of new capabilities by client administrators, cardholders, and finance teams. It contributes to more consistent, scalable, and efficient delivery across regions.

Requirements

Proven experience delivering complex client implementations, systems integration, or change-management programs; experience in commercial cards and payments is preferred.
Strong project management capability, with experience delivering multi-workstream initiatives on time and within scope.
Experience working with global clients and geographically distributed teams.
Knowledge of commercial-card products, payment processes, and card program implementation.
Working understanding of APIs, data mapping, host-to-host and file-based connectivity, and enterprise-system interfaces.
Knowledge of card transaction, settlement, reconciliation, and reporting processes.
Ability to partner effectively with technology teams, third-party vendors, and client technical contacts to resolve issues.
Clear communication and ability to influence senior stakeholders across business and technology.
PMP, PRINCE2, Agile, or equivalent certification, or equivalent demonstrable project delivery experience.
Awareness of data privacy, information security, operational risk, and applicable regulatory requirements.

Nice To Haves

Experience delivering implementations or change-management programs in commercial cards and payments.

Responsibilities

Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure.
Manage implementations and enhancements for commercial-card programs, including purchasing cards, corporate cards, virtual cards, and lodge cards where applicable.
Partner with clients and internal stakeholders to define scope, document requirements, and agree on deliverables.
Develop and maintain detailed project plans with milestones aligned to targeted go-live dates.
Coordinate activities across global and regional teams, serving as a central point of contact for clients and senior stakeholders.
Govern onboarding, including program configuration, account setup, implementation readiness, and transition to business-as-usual support.
Direct integration activity across client ERP and expense-management systems, internal platforms, and third-party providers using approved connectivity methods.
Coordinate testing and validation of transaction, authorization, settlement, reconciliation, and reporting files.
Manage post-launch connectivity performance.