Senior Project Manager - Commercial Cards Client Change Management, Client Connectivity

HSBC Global Services Limited•Buffalo, NY

3d•Hybrid

About The Position

Join HSBC’s Commercial Cards Client Change Management team as a Senior Project Manager supporting global customers with the implementation and enhancement of card programs, payment solutions, and connectivity services. This hybrid role spans commercial cards, client connectivity, technology, and operational delivery. You will oversee complex cross-border initiatives from planning through implementation and post-launch optimization, working with clients, product teams, technology, operations, vendors, and regional stakeholders. Success means establishing clear governance, delivering on time, and creating a smooth client onboarding experience. You will also help strengthen data integrity and security while supporting adoption of new capabilities by client administrators, cardholders, and finance teams. Over time, you will help make delivery more consistent, scalable, and efficient across regions.

Requirements

Proven experience delivering complex client implementations, systems integration, or change-management programs; ideally in commercial cards and payments.
Strong project management capability delivering multi-workstream initiatives on time and within scope.
Experience working with global clients and geographically distributed teams.
Knowledge of commercial-card products, payment processes, and card program implementation.
Working understanding of APIs, data mapping, host-to-host and file-based connectivity, and enterprise-system interfaces.
Ability to navigate card transaction, settlement, reconciliation, and reporting processes to support accurate delivery.
Ability to partner effectively with technology teams, third-party vendors, and client technical contacts to resolve issues.
Clear communication and effective influence with senior stakeholders across business and technology.
Awareness of data privacy, information security, operational risk, and applicable regulatory requirements.
Legally authorized to work in the United States; HSBC will not provide immigration sponsorship for this position.

Nice To Haves

PMP, PRINCE2, Agile, or equivalent certification, or equivalent demonstrable project delivery experience.
Experience delivering complex client implementations, systems integration, or change-management programs in commercial cards and payments.

Responsibilities

Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure.
Manage implementations and enhancements for commercial-card programs, including purchasing cards, corporate cards, virtual cards, and lodge cards where applicable.
Partner with clients and internal stakeholders to define scope, document requirements, and agree on deliverables.
Develop and maintain detailed project plans with milestones aligned to targeted go-live dates.
Coordinate activities across global and regional teams, acting as a central point of contact for clients and senior stakeholders.
Govern onboarding, including program configuration, account setup, implementation readiness, and transition into business-as-usual support.
Direct integration activity across client ERP and expense-management systems, internal platforms, and third-party providers using approved connectivity methods.
Coordinate testing and validation of transaction, authorization, settlement, reconciliation, and reporting files, and manage post-launch connectivity performance.