Senior Project Manager

Communications Engineering Company•New Berlin, WI

66d•$80,000 - $110,000

About The Position

The Senior Project Manager provides high-level project management support to CEC’s top customer accounts. The role communicates with customers and internal teams to meet customer expectations while protecting CEC’s interests, and proactively drives projects to completion on time, within budget, and according to specifications. The Senior Project Manager leads project teams while they work on assigned projects. The position coordinates project notifications, reviews project information and objectives, plans and tracks milestones, manages resources and site requirements, and communicates project changes to stakeholders. It leads customer and project-team kick-off meetings, oversees site walk-throughs and project execution, monitors safety and quality, coordinates testing, training and documentation, and obtains customer sign-off at project completion. The role also supports pre-sales work and contributes recommendations to improve project management processes and practices. Work is mostly performed indoors, with occasional outdoor activities subject to seasonal temperature fluctuations. The work environment is usually moderately noisy. The job may require climbing ladders up to 12 feet or working in a lift at extended heights, standing, walking, sitting, using hands and fingers, and lifting objects up to 50 pounds. Reaching, grasping, and carrying are also required. Specific vision abilities include close, distance, and color vision, depth perception, and the ability to adjust focus. The employee must be able to speak and understand English-language communications. Requirements may be reasonably modified to accommodate individuals with disabilities.

Requirements

At least 4 years of client-facing project management experience.
A proven track record of managing several projects or tasks simultaneously in a fast-paced environment.
PC proficiency in a Windows environment and strong working knowledge of Excel.
A valid driver’s license.
Strong interpersonal and communication skills, including the ability to communicate across organizational levels, with remote staff, and with customers.
Strong organizational, conflict-resolution, problem-solving, and creative skills, with sound judgment and the ability to make decisions using accurate and timely analysis.
Ability to handle stressful situations effectively and manage multiple tasks simultaneously.
High integrity and dependability, with a strong sense of urgency and results orientation.
Ability to speak and understand English-language communications.
Ability to meet the physical requirements of the role, including climbing, standing, walking, sitting, using hands and fingers, reaching, grasping, carrying, and lifting up to 50 pounds; required vision abilities include close, distance, and color vision, depth perception, and focus adjustment.

Nice To Haves

General knowledge of communications systems, including audio, video, security, fire alarm, wireless, and data networks.
Strong working knowledge of Excel is preferred.

Responsibilities

Contact the customer within 48 hours of project award, review objectives and timelines, and establish an ongoing communication strategy.
Ensure Sales and Engineering provide Operations with required project information and assign project tasks in ConnectWise according to project timelines.
Review project information with key personnel to resolve questions and unknowns.
Develop project plans with appropriate CEC personnel, milestones, budgets, and timelines; assess risks and solutions and coordinate resources, site access, PPE, and equipment.
Create Gantt charts, risk registers, and site safety plans when required; adjust plans and communicate changes to stakeholders throughout the project.
Review system functionality, schedules, and plans with customers, and oversee site walk-throughs to verify locations and identify safety hazards.
Lead project kick-off meetings and communicate the project plan and milestones to customers and project teams.
Conduct site evaluations, safety inspections, and quality assurance checks to monitor compliance; mentor team members, correct discrepancies where possible, and report recurring issues when necessary.
Communicate changes in the statement of work, identify potential change orders, and adapt the project plan as needed.
Verify that the on-site project team follows the communication strategy.
Ensure punch lists and system testing are completed, coordinate customer training, and schedule completion of documentation.
Assist CEC Sales and Engineering with pre-sales functions by sharing or compiling customer knowledge and design information.
Conduct customer walk-throughs, submit project documentation, obtain customer sign-off, and verify completion for project fulfillment.
Provide input on project management processes, procedures, tools, and best practices, and recommend improvements to Sales and Engineering based on project successes.
Lead the project team while it is working on assigned projects.
Perform other duties as assigned.