Senior Project Manager – Workplace Strategy & Design Lead

Cushman & Wakefield•St. Paul, MN

21h•$35,360 - $41,600

About The Position

In this role, the Director of Space & Occupancy Planning leads a team of professionals responsible for translating business requirements into effective solutions aligned with the client workplace model and real estate strategy in the areas of space, occupancy planning, design, moves, FF&E and data management. This position is responsible for all space across the client’s global portfolio. This includes developing a strategic plan for growth and superior delivery; defining immediate and long-term client goals concerning the management and oversight of occupancy and utilization analysis, support of site strategy solution development, recommendations for executable planning solutions and accurate real estate allocation reporting; maintaining a strong partnership with the client organization; and developing a robust Space delivery organization that can adapt in a fast-paced, dynamic environment. This position ensures that all Space deliverables are met including SLA and KPI requirements. This position will also partner closely with the Facilities and the Project Directors to achieve account-level strategic objectives in a client-focused manner. Demonstrate a strong business acumen for Space and potential impacts to client organization.

Requirements

Holds Bachelors or Master’s Degree in Architecture or related field required and 12+ years’ work experience in architecture, facilities management or real estate field
Advanced skills in Microsoft Office (Word, Excel, Access, and PowerPoint)
Proficient in AutoCAD & CAFM software (Serraview, iOffice, etc)
Previous global experience is preferred
Previous experience in managing a team of professionals
Understands standards and guidelines for programming codes, procedures, documentation, project systems organization, and introducing new technology
Excellent organization and documentation experience required
Anticipates, identifies, quantifies, and resolves problems in a timely and positive manner
Consistently meets deadlines and completes tasks as previously defined
Works with integrity, trust and commitment, setting an example for others

Responsibilities

Direct the overall planning and development of new Space activities and the activities of current projects and programs
Work closely with the account leadership team, other service lines and client representatives with regard to proper staffing, future projects, and maintaining proper client relationships
Prepare executive level presentations and reports illustrating background, conclusions, recommendations and risks/benefits.
Conduct meetings to inform, consult, request action and seek approval with account leadership and client executive team.
Prepare operational presentations and reports illustrating Space pipeline, progress, challenges, opportunities and recommendations. Conduct meetings with clients, Space team members and cross-functional account members to inform, consult, request action and seek approval with internal and client stakeholders.
Participate in structuring the selection of the vendors and other professionals and advise client on final recommendations. Evaluate existing and proposed project sites and facilities with respect to program requirements. Ensure the resolution of programming issues through project completion. Conduct meetings with owners and project team members to resolve project issues during the project design development stages
Ensure compliance with core program standards - all C&W tools, processes, templates and outputs standardized and customized to the client
Demonstrate proactive solutioning through root cause analysis, solution development, evaluation of options and alternatives and recommendation of the best course of action for projects, processes and overall program operations
Collaborate with Facilities, PjM and client RE leadership for alignment and day to day operations. Recommends adjustments to processes when mis-alignment is identified
Makes recommendations to enhance operational efficiency & service delivery. Ability to direct development of program tools and deliverables which accomplish recommended solutions.
Oversees the creation and maintenance of playbooks, templates and tools.
Coaches the team in providing effective space planning solutions and move management delivery for all project types (Expansions, Relocations, Consolidations, Refreshes); client relationship management; vendor relationship management, talent management and resource utilization.
Ability to direct the development of planning proposals, site assessments for space efficiencies, utilization metrics and supply & demand studies
Ability to direct the delivery of project activities including relocations, restacks, renovations and consolidations
Observe corporate policies and procedures. Implement government laws and regulations and adhere to established rulings of government authorities
Maintain high qualitative and quantitative standards of work performance across the globe through regional leaders.
Strive constantly to improve skills and work knowledge; keep up to date in the field of specialization
Cooperate with other personnel to achieve corporate goals and objectives as to quality, service, cost and profit
Report to immediate supervisor(s) major problems and findings and results achieved with recommendations
Provide leadership for recruiting, selection, onboarding and retainment of team members for space services including training, development, motivation and discipline for subordinates, as necessary, to meet established goals; review and appraise their work performance
Socialize and obtain buy in for organizational changes, team commitments, and expenditures in excess of approved budget and for forecasted growth.
Establish goals and objectives with timetables for the organizational unit and sub-units supervised
Delegate to each necessary authority and responsibility for performance of assigned function
Develop, present and maintain headcount budgets, forecasting and gearing ratios.
Refine existing space services to meet potential client requirements. Communicate and promote these services to potential clients and to other Cushman & Wakefield professionals
Responsible for overall client Business Partner and Product Area relationships. Meet regularly with client leads to evaluate team performance and identify areas for improvement. Track and utilize client feedback data to create continual improvement cycles.
Ownership and accountability to develop and oversee the operational program budget and forecasting; evaluate period spend and apply corrective action as needed to maintain desired budget variance.