senior manager, marketing operations

Starbucks•Seattle, WA

2d•Onsite

About The Position

Starbucks is seeking a Senior Project Manager for Marketing Operations to contribute to the company's success by partnering with the Global Marketing Organization and other assigned businesses. This role supports program management within the North America retail marketing and product execution team, overseeing projects from planning through delivery. The ideal candidate will be a strategic thinker, problem solver, and collaborative team member with the ability to lead cross-functional teams and drive projects to completion. This position requires strong partnerships across teams and a deep understanding of marketing knowledge and capabilities.

Requirements

Ability to communicate clearly and concisely, in spoken and in writing for both working team and executive level.
Ability to balance multiple priorities and meet deadlines - Change management skills.
Ability to manage, lead and mentor team members.
Ability to define objectives, scope and resources for projects extending beyond a department or business unit.
Strong problem-solving and analytical skills.
7+ years of experience establishing cross-functional, collaborative relationships with business partners, and leading cross-functional teams.
8+ years of experience leading complex program and project efforts to completion.
Project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources, and communications.
7+ years of experience managing complex large-scale or multiple mid-sized projects.
7+ years of experience gathering and analysis.

Responsibilities

Serve as the primary project management contact for highly complex and visible seasonal and product marketing campaign work.
Lead cross-functional teams to manage programs or projects aimed at improving operational capability from planning to execution.
Manage and monitor project or program schedules and progress to ensure timely and within-budget delivery of expected results.
Anticipate and mitigate challenges, and escalate risks when necessary to gain alignment on the best path forward.
Influence processes for improving business planning, cross-functional communication, work integration, and teamwork between partners from cross-functional departments to achieve KPIs.
Apply experience in managing relationships in a highly matrixed organization to successfully brief and guide work through the strategic, creative development, and delivery process.
Leverage marketing knowledge/capabilities as a consulting Starbucks business partner on requirements, strategies, and opportunities for innovation across Starbucks paid/owned/earned channels.
Facilitate successful marketing kickoffs to ensure creative teams receive comprehensive briefings to efficiently initiate work.
Partner with cross-functional teams to track success metrics and program performance measures to evaluate program effectiveness and integrate learnings into future initiatives.
Lead projects through ambiguity, rolling up sleeves to pave a way forward when next steps aren’t always clear.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic and supplemental life insurance
Other voluntary insurance benefits
Short-term disability
Long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement